Zach has been great. I had a couple of poor experiences with the previous service manager who apparently is no longer at the Carlsvad location. Glad I gave Bob Baker service department a second chance. And especially glad that I've been working with Zach.
5/22/2018
Anne B. VERIFIED CUSTOMER
Great service! Len did an excellent job!
5/22/2018
Karen J. VERIFIED CUSTOMER
It would have been helpful if the scheduler told me when I called that the car could not be serviced while I waited.
5/21/2018
Dan O. VERIFIED CUSTOMER
Outstanding
5/20/2018
Mark S. VERIFIED CUSTOMER
JP and my recent service was terrific, particularly given the magnitude of the needed repair (new radiator). JP was responsive, made it a breeze to have a loaner and kept me informed on status through the process.
Thanks.
-- mark
5/20/2018
Chad M. VERIFIED CUSTOMER
Service was fast and more service was provided then I would have thought for a Saturday. I work 12 hrs a day 7 days a week and had a window open for me to have worked performed on my car. Figuring I would only be able to get the oil changed Brent was able to get the 100k service done, brake fluid replaced and a failed license plate light taken care of while I waited. Thanks Brent!
5/20/2018
Brenna F. VERIFIED CUSTOMER
The best! I always go to him for service even though I do not live in the area!
5/19/2018
Sierra D. VERIFIED CUSTOMER
Julian and the tech person who helped me were wonderful!!
5/19/2018
Kevin L. VERIFIED CUSTOMER
Great job. Got me in and out.
5/19/2018
Ronald W. VERIFIED CUSTOMER
Zach was great.
5/19/2018
Steven G. VERIFIED CUSTOMER
Zach was awesome!!!
5/19/2018
Vicki M. VERIFIED CUSTOMER
Julian and the team were excellent. Got my car in yesterday and the work completed in one day!
5/19/2018
Christina L. VERIFIED CUSTOMER
Bobby is one of the main reasons we keep
Coming back to your dealership. Don’t ever let him go!
5/18/2018
Amy H. VERIFIED CUSTOMER
Zachary did a fantastic job explaining the process and pricing to me so everything was clear. He was very polite and friendly and I will definitely be coming back. Thank you!
5/18/2018
Van S. VERIFIED CUSTOMER
Girl who made appt should have told me that I needed my claim #. Even though it was in my letter, I didn't get a tank of fuel, some BS about a phase 3.
5/18/2018
Manuel B. VERIFIED CUSTOMER
Bobby is always personable, knowledgeable and provides excellent customer service. All these reasons are why I’m a repeat customer of Bob Barker Volkswagen and Bobby in particular.
5/18/2018
Daniel W. VERIFIED CUSTOMER
You're the best J.P.!
5/18/2018
Daniel W. VERIFIED CUSTOMER
A company who has brought back GREAT customer service!
Thanks J.P.!
5/18/2018
Naomi K. VERIFIED CUSTOMER
I’m disappointed with the reason for the need to have my car serviced at all. Julian and the whole staff were great. That’s a huge plus, in my book and I thank you.