Carlos is probably the best service rep. That you have. He's always personal, genuine and knowledgeable.
6/2/2018
Maria V. VERIFIED CUSTOMER
Tanner kept me informed all the time and he’s very professional. I had a great experience today.
6/2/2018
Edward S. VERIFIED CUSTOMER
Bobby is the BEST EVER! Consistent, accurate, fast, and friendly. Bobby is a top, 5-star service person.
Thank you,
Mary
6/1/2018
William H. VERIFIED CUSTOMER
Zack was very courteous and answered all my questions and put my mind at ease. He kept me well informed of the progress of my repair for that I think you and I think Zack good job
6/1/2018
Diane H. VERIFIED CUSTOMER
True to form they go above and beyond what is expected. From the service writer to the shuttle driver to the mechanic...all take the time to do it right. And my comment can go all the way back to 1994 when I bought my Eurovan. Still holds true
6/1/2018
Candy N. VERIFIED CUSTOMER
Zach was very helpful but unfortunately the issue is not resolved. The outback will still not sync with the phone via Bluetooth.
5/31/2018
Ronnie S. VERIFIED CUSTOMER
Phenomenal job! I was very well taken care of. Thank you so much for your commitment to outstanding service.
Ronnie
5/31/2018
Javier L. VERIFIED CUSTOMER
I've never been too impressed with Robert as my service advisor. I am sure he is a fine man but I don't feel as though he Advocates on my behalf. He suggested a ton of other things that should be done for the vehicle and I asked him if there were any coupons, specials, or any type of discounts and as always he said no I think he suggested roughly $2,000 worth of additional service work which I probably would have agreed to if he offered a 10% discount or something. But as always..... just in a very polite nonchalant matter he is more or less in a take-it-or-leave-it type of attitude so I never feel as though he's on my side or advocating on my behalf.
Sincerely,
Javier L
5/31/2018
Oscar H. VERIFIED CUSTOMER
Every person I encountered in the service department was polite and asked me if they could do anything. Also, many individuals had fun and easy chit chat regarding my car. Thank you.
5/31/2018
Christa M. VERIFIED CUSTOMER
Great service-prompt, accurate with warm and caring client attention!
5/31/2018
Luis B. VERIFIED CUSTOMER
Completely rude , so inconvenient. Was never greated when I got there the first time , the advisor never told me his name until he called me to tell me my car was done . He also told me they close at 6 so I call at 5:40 and they told me they were closed when I was almost there I left work early twice! And when I finally get there I was told to just walk in the office , so I did and stood there for about a minute as he continues to read whatever was so damn important on facebook he then finally acknowledges i’m there. Absolutely the worst dealer I have been to only went because it was close but never again
5/31/2018
Diane C. VERIFIED CUSTOMER
Good job thanks
5/30/2018
Ruth C. VERIFIED CUSTOMER
It was a bit disorganized. I believe Tanner had to go to lunch and I was passed on to someone else. I noticed my car just sat there for a while and finally when I asked what the hold up was they finally took it in. I took it in only because the tire pressure light came on the dashboard right after I had taken it to get serviced a few weeks prior, it seemed like it would be a simple thing to fix. Apparently it was the sensor that needed to be replaced. This all happened while I was talking to a sales man about my upcoming lease expiring, which was another ordeal. Honestly, Bob Baker would get a lot more cars move out of their lot if the process wasn't so lengthy and painful.
I love my Subaru, but the most recent experience was not enjoyable at all.
5/30/2018
Barbara B. VERIFIED CUSTOMER
Tokk exactly the 2 hrs that I waited. Mr Ackerman was friendly and courteous.
5/30/2018
Levi D. VERIFIED CUSTOMER
I truly enjoy coming here. Zach and Norman always make sure I’m taken care of and my needs are beyond met
5/30/2018
Morris V. VERIFIED CUSTOMER
Don’t bother.
5/30/2018
Jack R. VERIFIED CUSTOMER
Zach was super helpful and explained everything with regards to what would be the next step in leaving our Subaru Outback to have a battery issue fixed, he even told us about your shuttle service and that made it so nice because I didn’t have to go get my husband from work to take him to get the car.
I have never had anyone ever explain how your shuttle service works and I appreciate Zach taking time to explain it.
Thanks again for helping us and you fixed the car so fast too.
Joyce Ramsey
5/30/2018
Richard V. VERIFIED CUSTOMER
Good service
5/30/2018
Adam J. VERIFIED CUSTOMER
Oil cap or bolt not tightened after yesterday’s oil change. Oil leaked out all over my garage floor
5/30/2018
Chris W. VERIFIED CUSTOMER
Julian is always professional and cares about what he does.