Let me start by saying that JP was awesome. I really appreciated him taking the time to squeeze me in. I was very frustrated by the fact that I was not kept in the loop on the arrival of my part. I had to call and find out that the part was in, and then I had to complain to get it out in right away. I even had to reach out to Subaru for their help.
JP was awesome, but the rest of the system up to that point seemed to ignore basic customer service and just left me in the dark in my hot, AC-less car.
7/19/2018
Carol A. VERIFIED CUSTOMER
Yes he was very helpful thank you
7/19/2018
Daniel D. VERIFIED CUSTOMER
Always get great service, it’s why we always bring our VW to Baker
7/19/2018
Victoria W. VERIFIED CUSTOMER
Friendly and kept me informed
7/18/2018
David S. VERIFIED CUSTOMER
Compared to the Toyota dealer I take my other car to, you are so much easier to deal with, and faster.
7/18/2018
James J. VERIFIED CUSTOMER
Julian was great. He got me in and out quickly and answered all my questions. I’ve been to a few other local service departments at other dealerships this summer and you guys are definitely the best.
7/18/2018
Kathleen M. VERIFIED CUSTOMER
I always get good service at Bob Baker.
7/18/2018
Denise T. VERIFIED CUSTOMER
I scheduled an appt at 12:00 for 25,000 mile maintenance. I was told that it would not take as long as it did- 2 hrs and I had to reschedule an appt . Please if u schedule a time to bring in ur car to be serviced or should be priority just like when u have a dr’s appt.
7/18/2018
Steven P. VERIFIED CUSTOMER
Brent was courteous and respectful and kept me informed regarding the progress of service on my vehicle. Well done!
7/18/2018
Andres D. VERIFIED CUSTOMER
Julian went above and beyond to help us. Thank you
7/18/2018
Richard B. VERIFIED CUSTOMER
Service person told us that car was about ready a couple of times but that proved to be untrue. The last time we waited an additional hour and a half before the car was brought out.
7/17/2018
Stuart S. VERIFIED CUSTOMER
I set up an appointment to have the Takata airbag replaced. After I brought my car in, I was told that it had to be ordered. If that was the case, I should have been told that upfront.
Stuart
7/17/2018
Melissa H. VERIFIED CUSTOMER
Five stars! This was my first time at Bob Baker and I will definitely be back. Chad was super helpful and personable and my car is definitely zippier now! I also had a great experience with your shuttle driver and appreciated the personal service. Thank you!
7/17/2018
Sandra W. VERIFIED CUSTOMER
Just a note, they said the car was washed...but it wasn’t.
7/17/2018
Bridget L. VERIFIED CUSTOMER
Julian was great. Very satisfied with the overall experience.
7/17/2018
Guadalupe M. VERIFIED CUSTOMER
Julian was great as usual. Unfortunately, the tech who worked on my vehicle was not. I asked to have a fog light bulb replaced as it was out. I was told it had been taken care of however, when I got home I noticed it was still out. Called Julian who told me to bring it back. I could not today but will be back on Wednesday.
Just a comment on your system. When I called for the status of my vehicle Julian was at lunch. I was told no one but Julian could tell me if my vehicle was ready for pickup and that I would have to wait for Julian to return. That seems rediculous to me that no one could access the record for a status. Frankly, it’s poor customer service.
7/17/2018
William D. VERIFIED CUSTOMER
Zach kept me updated while my vehicle was in and it was ready on the date promised.
7/17/2018
Marite C. VERIFIED CUSTOMER
I am always satisfy with the services done in my car.
Thank you!
7/17/2018
Nathan E. VERIFIED CUSTOMER
Thanks Brent! And please send a thank you to the service guys and the car wash bros.
-Nate