Once again, I was told one thing and another was done. Julian was quite pleasant and the matter was out of his hands. Don Elliott told us to bring our credit card with us, and we would receive a refund on the day of service. When I picked up the car, Don did not seem to be available, and whom ever Julian spoke to told him not to issue the credit but to tell is it would be forth coming. I was disappointed and not in the mood for fighting. So I left. But the matter is not forgotten.
10/26/2018
James K. VERIFIED CUSTOMER
Always very helpful
10/26/2018
Brian S. VERIFIED CUSTOMER
Thanks JP. Great service and great communication. He did a top job!
10/26/2018
Melanie C. VERIFIED CUSTOMER
Very helpful and efficient
10/26/2018
Clyde G. VERIFIED CUSTOMER
Good representative of your company
10/26/2018
Piasarah M. VERIFIED CUSTOMER
My windshield still had a glass chipped in it and my car inside wasn’t detailed , there was also a dot of paint from when I purchased the car. I just feel like I’m promised about all these work that was going to be done with my car and it was just 1 thing that was worked on after keeping the car for almost 2 days . It’s so inconvenient to leave work early to drop off the car to have it fixed and being provided with a rent a car was also a lot of Inconveniency for me . Buying a brand new car should be easy but Subaru bob baker have made it difficult for me .
10/26/2018
Hunter H. VERIFIED CUSTOMER
It took the car in for two rattles. It still have two rattles. Your dealership is a 40 minute drive each way which means I had to do two round trips just to have the car returned without being fixed. One is the lumbar support they said there is no current fix for. I purchased the car CPO and am convinced they just slapped CPO on this car because I wanted a maroon outback. Its not up to the standards of CPO in my opinion compared to the Hondas I purchased CPO. I will go back to buying Hondas.
10/26/2018
James B. VERIFIED CUSTOMER
Great service. Fixed the problem
10/25/2018
Richard B. VERIFIED CUSTOMER
In and out in an hour, thank you
10/25/2018
Bob M. VERIFIED CUSTOMER
As always Bobby was fantastic. I would highly recommend!
10/25/2018
Peter B. VERIFIED CUSTOMER
JP listened to my questions and answered them all fully taking a lot of time to do so.
JP has caused Ida to love Bob Baker Suburu with great joy.
He was fabulous. Thank you
Elizabeth Bulkley
10/25/2018
Chris B. VERIFIED CUSTOMER
Zach is the reason I choose to bring my car to Bob Baker Subaru. He is great at explaining the services my car needs and why it needs them. He is professional, courteous and friendly.
10/25/2018
Brian F. VERIFIED CUSTOMER
Great Experience with mr Carlos , understood me clearly when i addressed the issue and fix it right away with no issues thanks
10/25/2018
Amber C. VERIFIED CUSTOMER
Another smooth service experience at Bob Baker Volkswagen. In and out fast, convenient shuttle service and excellent customer service.
10/25/2018
Jordan P. VERIFIED CUSTOMER
Thank you for following up with me and taking care of my car during that extended period of time!
10/25/2018
Alice H. VERIFIED CUSTOMER
We were very satisfied with Julian's ability to take care of our situation. He was knowledgeable and curtesy with us on each occasion. Thank you for having such good employees!
10/24/2018
Jamie G. VERIFIED CUSTOMER
Great attitude and knowledgeable.
10/24/2018
Susan P. VERIFIED CUSTOMER
Julian was very helpful and nice.
10/24/2018
Bob S. VERIFIED CUSTOMER
Will was great! Excellent communication and service - explained things clearly and had me out of there within the cost and time estimated. The lounge was nice too - great coffee!
10/24/2018
Nick D. VERIFIED CUSTOMER
Zach is just fantastic at what he does. You found the right man for the job. Seriously have never felt more at ease with leaving my car anywhere, and he was awesome at explaining everything going on. Best experience I've ever had at a dealer, my Dad swears by you and now I do too. Thank you!