Super nice, and I was there for a recall part for my car and he told me how long it would take and i waited.
6/2/2019
Frederick P. VERIFIED CUSTOMER
Knowledgeable. Courteous, helpful..answers all questions...kept me. The customer informed as did Norm the service manager. Friendly staff.
6/1/2019
Brooke B. VERIFIED CUSTOMER
Julian was friendly, knowledgeable and willing to answer all of my questions. I really appreciate the shuttle to Del Mar and quick turnaround. I’ll be back!
6/1/2019
Richard Z. VERIFIED CUSTOMER
Knowledgeable and great customer service. Give him more responsibility.
6/1/2019
Jilaine V. VERIFIED CUSTOMER
Julian was professional, courteous and personable. Great service!
6/1/2019
Richard K. VERIFIED CUSTOMER
Will is great to work with and I know our VW is in good hands.
6/1/2019
Tyler W. VERIFIED CUSTOMER
I brought my vehicle in to be serviced for a factory recall. According to the letter I got in the mail from Subaru, it requires a 30 minute repair. When I checked in, I was told I would need to leave my vehicle for 5 hours. If I had come in for standard service or an oil change, I’m sure I would have been in and out in 2 hours max, based on previous experience getting vehicles serviced at Bob Baker, of which I have plenty. Also, I was told if I wanted a shorter wait time I’d need to book an appointment for October. Gimme a break.
6/1/2019
Allan A. VERIFIED CUSTOMER
Julian lacked empathy and had no interest to provide excellent customer service. His objectives seem to be read what recommended services were shown on the screen and state the price. The experience was not positive and will be considering other Subaru locations.
6/1/2019
Brandon N. VERIFIED CUSTOMER
Bobby was the best. Hands down.
6/1/2019
Lawrence S. VERIFIED CUSTOMER
My appt was for 10 o'clock
I had to wait over anhour for my car to.be tzken in ft or services
Your rep.Colton, did an outstanding job servicing my vehicle
6/1/2019
Virginia F. VERIFIED CUSTOMER
Julian did an excellent job!
6/1/2019
Katherine C. VERIFIED CUSTOMER
JP is absolutely the best and I go there and specifically ask for him. He has outstanding customer service skills and makes a lot of life time customers to Bob Baker I am sure. He goes above and beyond to make sure his customers are happy and safe with their vehicles.
Thank you,
Kat
6/1/2019
Joy D. VERIFIED CUSTOMER
Tanner and team were awesome. Thanks!!
6/1/2019
Carole A. VERIFIED CUSTOMER
Tanner was great polite and very helpful. He did a great job
5/31/2019
Kathleen R. VERIFIED CUSTOMER
Julian was so helpful in getting my car in and out, completely serviced in great time (under 2 hours)...and took time to explain all of the work completed...I will definite request Julian when I have my next service!
Your happy customer, Kathy Robb
PS...I love my 2017 certified Subaru Crosstrek that I bought from
Your dealership last January...I had purchased my 2014 Crosstrek from
Your dealership in Jan. 2015, and unfortunately I was in a bad car accident last December, and had to replace my car. I was so thrilled to find my certified 2017
Crosstrek at your dealership this past January...thank you for all your wonderful
Employees!
5/31/2019
Cynthia G. VERIFIED CUSTOMER
I'm hoping the problem is fixed with the battery not charging. I'm hoping if there are any more updates out there that I'll be notified and I can bring it in. Thanks for letting me bring my car in right away today.
5/31/2019
Carmen J. VERIFIED CUSTOMER
He is excellent!
We are thankful for his help.
5/31/2019
Nancy D. VERIFIED CUSTOMER
I was told it would be a 5-hr service so I waited. Actually it took 7 hrs. If I had known it would take that long, I would have gone home to wait. Your waiting room is great, but 7 hrs is too long.
5/31/2019
Dorothy B. VERIFIED CUSTOMER
The work was completed within the estimated time. I recommend that Mr. Perez improve in his customer service by not being so serious and a little more friendly. When I asked for the recall , he explained in technical terms which I think he could of explained in simpler terms. Never smiled once
5/31/2019
James A. VERIFIED CUSTOMER
Super service that I have become used to expecting after four years if service at Bob Baker. Today was no exception.