The only thing I’d change is there was oil stains on the door handle and in the D/S door panel. But the customer service was great!
6/4/2019
David R. VERIFIED CUSTOMER
Excellent service!
6/4/2019
Eric H. VERIFIED CUSTOMER
You guys were awesome on very short notice.
6/4/2019
Kirsten G. VERIFIED CUSTOMER
Julian went above and beyond what was expected of Him.Honest , prompt, and thorough. Thanks guys.
6/4/2019
Elizabeth L. VERIFIED CUSTOMER
He was very helpful and answer all my question.
6/4/2019
Mary D. VERIFIED CUSTOMER
She was able to get my new car serviced the same day I urgently brought in the car after having a dead battery the night before. She also went over some of it’s driving I hadn’t learned yet.
6/4/2019
Therese F. VERIFIED CUSTOMER
Polite and professional
6/4/2019
Daniel B. VERIFIED CUSTOMER
Great job!! Thanks for keeping us in the loop ????
6/4/2019
Annely A. VERIFIED CUSTOMER
Zach is the best advisor I have had - really attentive to my questions and seems to go the extra mile to help me with my service nerfs - hore a dozen like him
6/4/2019
Susan A. VERIFIED CUSTOMER
Helpful and got the job done quickly. Thanks!
6/3/2019
Janet W. VERIFIED CUSTOMER
I called BB Subaru for a recall appointment. The customer service people gave me a 12 noon appointment and was told it would take two hours. When I arrived I was informed it would take three hours because mechanics were at lunch. I was on a very tight schedule that day. I was asked if I wanted the car washed and I said yes - 15 minutes. After 30 minutes I went looking for my car. Apologies aren’t solving the situation. I’ve purchased 6 cars from your dealership and the customer service has eroded greatly.
6/3/2019
Leslie B. VERIFIED CUSTOMER
Joseph is very professional as well as, personable. Very good combination. We came in for service, oil change etc.
We had concerns about the steering on the Forester which he explains is common to the vehicle but not dangerous. We are not totally convinced of this as it happens intermittently and whoever test drove the car did not experience it. If it continues we will be back.
Thank you.
6/3/2019
Yolanda B. VERIFIED CUSTOMER
Bobby is continually the best service advisor I have ever dealt with in all my years of dealing with service within a dealership. He is always helpful, patient and trustworthy. You have a superb employee and I am thankful for the help he always provides. Thank you
6/3/2019
Megumi A. VERIFIED CUSTOMER
I very much appreciate Tanner’s effort to get my car fixed on Saturday, even though technicians familiar with hybrid were limited. I was able to get my car at the end of Saturday, however on my way home, it started to show tire pressure alert sign. I’m not sure if this is related the service (rear tire installation) done on Saturday, but will have to bring back my car again on Monday. I wish the technicians through performance.
6/3/2019
Craig S. VERIFIED CUSTOMER
Bobby offered excellent customer service. I really appreciate everything he did for me and my mom. Thank you!!
6/3/2019
Susan S. VERIFIED CUSTOMER
I asked twice for a car wash & they forgot. Other then that, the service was good .
6/3/2019
Meta G. VERIFIED CUSTOMER
Tanner, made my visit. I truly appreciateHow he help me understand mechanical needs of my Outback. He’s a great asset to your team.
I am a little concerned though for my eyesight technology isn’t working since they fix the recall on the gas gauge thing. I noticed my settings were changed as well so I’m wondering if I need to go in and fix it.
6/3/2019
Scott M. VERIFIED CUSTOMER
Good job by all!
6/2/2019
Paulo T. VERIFIED CUSTOMER
William delivers once again!
6/2/2019
Sam M. VERIFIED CUSTOMER
Great customer service. Very helpful and goes beyond the call of duty to make my experience a great one.