Joe was very helpful. Timely with emails and nice.
10/25/2019
Sarah K. VERIFIED CUSTOMER
Thank you!
10/25/2019
Michael S. VERIFIED CUSTOMER
JP is a true professional. Thanks for the great service.
10/24/2019
Rose Mary. VERIFIED CUSTOMER
As always, Julian Perez offered excellent service. He explained everything clearly
and was very thorough. He is very professional. I will always ask for him when I come to Bob Baker Subaru. Thanks Julian!
10/24/2019
Dawn M. VERIFIED CUSTOMER
Great service
10/24/2019
Bobby L. VERIFIED CUSTOMER
Fantastic service. Everything was completed as expected, I think he even added another 50 HP!!!! I am very pleased with all of my interactions at Bob Baker VW.
10/24/2019
Elizabeth P. VERIFIED CUSTOMER
I was informed of what would be done for my vehicle and also what was done when I got it back. The wait time was much quicker than expected.
10/24/2019
Daniel K. VERIFIED CUSTOMER
This is the second large repair bill I’ve had for my Subaru in less than 3 months. And over the 5 years I’ve owned it, I’ve had to spend much more than I counted on in mechanical repairs. And the cost of each repair is significantly higher than the cost to repair my Toyota. I bought my Subaru after being convinced by your advertising that Subaru is more reliable than other manufacturers cars. I’m finding this is not true. My next car will probably not be a Subaru.
10/24/2019
Julie M. VERIFIED CUSTOMER
Everything worked out well, great experience.
Thank you for the shuttle rides, most enjoyable
and prompt. Julian was very nice and explained
the services offered. See you next time!
10/24/2019
Stanford M. VERIFIED CUSTOMER
Julian was courteous and very helpful for all my needs.
10/24/2019
William A. VERIFIED CUSTOMER
Excellent
10/24/2019
Pandhita P. VERIFIED CUSTOMER
Glad Bobby was my case contact! Apparently my coolant has been leaking for a while ... bought the car from you guys in 2016, found the leak a couple weeks later, reached out to my sales rep at the time and was told it’s likely just condensation from the AC.... I also take my car in for it’s yearly service at your dealership every year,,, and no one found the leak until now. Thank you to Bobby for insisting that the recalled microfluidic chip was installed correctly which was how they found th coolant leak. Otherwise I don’t think anyone would have found it despite the fact that I bring my car in to get serviced at Bob Baker VW Carlsbad Every Single Year.
10/24/2019
David S. VERIFIED CUSTOMER
Personnel at the curb were very nice to be with. I arrived an hour early but they took my vehicle right away while I negotiated a new car purchase in the showroom area. My vehicle was ready for me 4 minutes after my appointment time! Beat that!
10/23/2019
George G. VERIFIED CUSTOMER
Nice job done in a timely manner.
10/23/2019
Suzan D. VERIFIED CUSTOMER
Good service
10/23/2019
Conie D. VERIFIED CUSTOMER
Friendly and competent!
10/23/2019
Samuel F. VERIFIED CUSTOMER
They didnt fullfill the warranty for the part they replaced the manager said it had no warranty when i clearly read on the receipt it had 12 month warranty. Also the diagnostica that was done to my car was only through sound they didnt bother to even inspect the part that was making the sound. They just wanted me to purchase parts.
10/23/2019
Robert S. VERIFIED CUSTOMER
Bobby was a fantastic representative throughout the process!
10/23/2019
Richard L. VERIFIED CUSTOMER
Thanks for helping me with our Outback's software updates