Erik was a very kind gentleman. He was very honest and informative with the service and gave an accurate estimation for readiness
10/19/2019
Janet L. VERIFIED CUSTOMER
Erik was the most helpful and answered all of my questions, he is a great guy and you are lucky to have him in your service dept. Look forward to seeing him again!
10/19/2019
Bonnie O. VERIFIED CUSTOMER
The day before, Julian verified that the parts to fix my vehicle had arrived. I thought it was going to be a several hour job. However, he got me checked in, car fixed, and done in just over an hour.
10/19/2019
Steve O. VERIFIED CUSTOMER
JP always take of us, won’t see anyone else!
10/19/2019
Nina D. VERIFIED CUSTOMER
Juliane is always super helpful!!
10/18/2019
Lisa M. VERIFIED CUSTOMER
Very good service, very helpful & pleasant to work with. Thank you
10/18/2019
Jacqueline B. VERIFIED CUSTOMER
Excellent service
10/18/2019
Tabi K. VERIFIED CUSTOMER
Zach was awesome! Seamless and helpful experience
Tabi K
10/18/2019
Amy L. VERIFIED CUSTOMER
Very professional
10/18/2019
Marcia M. VERIFIED CUSTOMER
You do not need to contact me. I was very impressed with the service from the entire system, including JPhillips. My only reason for selecting "no" is that I didn't really understand what parts of the full servicing were essential, whether I could prioritize the more important things and maybe wait on some. When I tried to ask, I realized there was no way to have a conversation about that. I could see he didn't have the time to discuss that kind of detail with me, given all the activity and people coming in, and given my lack of knowledge about cars and maintenance needs. So I just signed up for the whole thing. Which maybe was for the best. I do feel reassured that my car received excellent attention, and that no problems were found.
I don't mean this feedback as criticism. Just letting you know what it's like when you are a client who does not have expertise in what cars really need and that I understand that if I need to hedge on some of the maintenance for financial reasons I will have to go to some other provider. I do totally trust that you are doing the best maintenance possible as the dealer.
10/18/2019
Sasha B. VERIFIED CUSTOMER
Julian was excellent!
10/18/2019
Aniceto P. VERIFIED CUSTOMER
Professional personality!
10/18/2019
Evan K. VERIFIED CUSTOMER
Tons of help and great customer service! Very pleased!
10/18/2019
Jake M. VERIFIED CUSTOMER
Julian was very professional! Excellent service. Thank you!
10/18/2019
Farid A. VERIFIED CUSTOMER
Zach is extremely helpful and is committed to providing great service!
10/18/2019
Alice K. VERIFIED CUSTOMER
Julian processed the car promptly and delivered it back (nicely washed) within the promised time frame.
10/18/2019
Alan W. VERIFIED CUSTOMER
Zach has great people skills!
10/17/2019
Sandra D. VERIFIED CUSTOMER
Thanks, Eric was great!
10/17/2019
Genesis M. VERIFIED CUSTOMER
Zach started out great and even printed out and explained in detail what a 30K mile maintenance entails. He noticed that since the pollen filter was replaced during the last maintenance, he noted that this will be removed from the maintenance and quoted $440 estimate. Total price was $470 because the pollen filter was replaced. I either paid for a new filter that is not necessary or Zach gave me the wrong gouge. I believe Zach was correct, but somehow what he mentioned was not followed. This is especially true when someone else completed the check out procedure with me. Please note that Zach did great the whole time I was there today. I’m upset about the mix up. Thanks.