Erik was great.
He helped to remedy a situation, and did a great job.
Thank you Erik
1/28/2020
Norma W. VERIFIED CUSTOMER
It took far to long, I sat in the lounge 10 minutes after it was finished
No came and told me it was finished. I had to go out and ask
1/28/2020
Kathryn S. VERIFIED CUSTOMER
Zach did a fantastic job with follow up and discovery. He fully evaluated our vehicle and took the time to follow up with suggestions and problem solving. You are lucky to have him on your team and we look forward to working with him in the future.
Kathryn S
1/27/2020
Rebecca S. VERIFIED CUSTOMER
Excellent service
1/27/2020
Cheryl F. VERIFIED CUSTOMER
JP is awesome! The only person I want to work with! I am sure everyone is great, but JP rocks!
1/26/2020
Maura C. VERIFIED CUSTOMER
Julian was amazing and even though my car needed a routine service and had 3 recalls to be done, I still got it back that day.
1/26/2020
Sarah W. VERIFIED CUSTOMER
Everyone was super friendly and genuinely sincere.
1/26/2020
Mindy G. VERIFIED CUSTOMER
Tanner was very professional and helpful. He listened to the issues at hand and knowledgeable about the solutions. Wonderful experience
1/26/2020
Satjit B. VERIFIED CUSTOMER
Very good service! Julian went above and beyond.
1/26/2020
Rama K. VERIFIED CUSTOMER
William was very helpful and courteous
1/26/2020
Kevin D. VERIFIED CUSTOMER
Very courteous, professional, and technical service by JP.
1/26/2020
Teri G. VERIFIED CUSTOMER
William was very helpful
1/25/2020
Frank Y. VERIFIED CUSTOMER
He was extremely honest and transparent with the cost and time it would take for the vehicle
1/25/2020
Jack B. VERIFIED CUSTOMER
good people - good work!
1/25/2020
Cordlan M. VERIFIED CUSTOMER
Called in to schedule a service and the representative was very unhelpful and misleading for available time slots to get a service. I went ahead and went into the service center at an earlier time and they took my car in and serviced it within an hour. Get in person service, but terrible over the phone. Seemed like a lack of communication between the mechanics and the representatives.
1/25/2020
Larry C. VERIFIED CUSTOMER
Julian was great to work with. While my car wasn’t finished on the same day I dropped it off, Julian had the recall work completed, saving me another trip. Greatly appreciated!
1/25/2020
Craig M. VERIFIED CUSTOMER
I was not fully satisfied with my experience at Bob Baker Subaru. I was informed my car would be cleaned after the service; when my car was finished I noticed my car still had bird poop on the all the windows. I pointed it out to the individual who brought my car to me and he said “we washed it.” I again showed the individual the poop; he took the car back and said he would take it through the wash. When he came back (couple minutes later), the front windshield was clean but there was still bird poop on the driver side window and hood. It obviously did not go through another wash. Instead of pointing it out again, I left Bob Baker Subaru disappointed with the service I received today. I usually make appointments with Zach because he has never let me down. Unfortunately, my experience today at Bob Baker Subaru service department was disappointing.
1/25/2020
Roberta N. VERIFIED CUSTOMER
Julian was fantastic!! Thorough and provided great customer service!
1/25/2020
Rebecca B. VERIFIED CUSTOMER
Colton was very professional and knowledgeable about the service for my Forester. He answered all my questions about charges related to future service as well. Colton is a great frontline rep for Bob Baker.
1/25/2020
Julie B. VERIFIED CUSTOMER
Bobby is always a pleasure to deal with. Quite honestly, he is the reason we drive so far to this dealership.