Eric was great; helpful, courteous, good appearance, close estimate of time required. Couldn’t be happier with the service experience!!
10/16/2021
Diane Q. VERIFIED CUSTOMER
Thank You
10/16/2021
William K. VERIFIED CUSTOMER
Let me start by saying that my car was repaired today and seems to be running fine.
When I dropped off the car for service two days ago, I had the car towed because it had 5 error messages on the dash. Julian told me that because it was towed, the car would be there all day, even though I was physically there like other customers who drove their cars to the dealership.
Later I was told that the dash error lights were off so the repairmen could not get an error report. I understand that intermittent problems are harder to troubleshoot, but it seems odd that the repairmen had not encountered my problem before. I showed Julian a picture of the dashboard errors when I dropped the car off.It turned out to be a serious problem. After a test drive the repairmen did see the error lights, and were able to get the codes and do the repair.
Betty Kellogg
10/16/2021
Angelita M. VERIFIED CUSTOMER
Erik Lopez was knowledgeable, professional and courteous. He is an asset to the Bob Baker Service Team!
10/16/2021
Patricia F. VERIFIED CUSTOMER
Good service
10/15/2021
Ann S. VERIFIED CUSTOMER
Excellent Customer Service from Tanner Knapp!
10/15/2021
Diane M. VERIFIED CUSTOMER
Julian was very helpful. Positive experience.
10/15/2021
T.J. T. VERIFIED CUSTOMER
Perfect, I had my vehicle in for an insurance repair, and they forgot to tighten the engine mounts. They fixed it.
10/14/2021
Carolyn E. VERIFIED CUSTOMER
Julian was most efficient, competent resolving my car problem, and interim transport needs. Will be certain to look for his help my next visit. Thanks
10/14/2021
Tiffany R. VERIFIED CUSTOMER
Friendly service
10/14/2021
Peter P. VERIFIED CUSTOMER
He is courteous and explain to me what need to be done, what i can expect.
10/14/2021
Won Sik. VERIFIED CUSTOMER
Good service.
10/14/2021
Kristen F. VERIFIED CUSTOMER
Thank you boys!
10/14/2021
Jose O. VERIFIED CUSTOMER
Mr. Lopez was excellent. Just a gives off a great energy and very respectful. His updates were greatly appreciated. His offer for a car wash (while badly needed) was greatly appreciated. He as tactful and still persuasive. I wish every person at that dealership was like him. Genuinely hope I get to work with him every time I drop off my car. What a guy!
10/14/2021
Paul P. VERIFIED CUSTOMER
Professional and friendly.
10/14/2021
Stephen H. VERIFIED CUSTOMER
Totally professional in all respects.
Very helpful in my questions or comments.
Steve
10/14/2021
Robert P. VERIFIED CUSTOMER
Tanner was positive, proactive and solution-driven
10/14/2021
Alison P. VERIFIED CUSTOMER
Zach was very helpful and communicative. Service was fast and thorough, as usual. Thank you!
10/14/2021
Courtney A. VERIFIED CUSTOMER
Great service!!! Thank you!!!
10/14/2021
Patricia B. VERIFIED CUSTOMER
Eric was knowledgeable, friendly and kept me up to date on the progress of my car. It was a pleasure working with him.