Tanner was great but 4x back to get it right was crazy. Picking car up this monday so crossjng fingers its right this time
7/26/2020
Paul L. VERIFIED CUSTOMER
Thanks! Julian did a good job explaining what to expect and wrangling a rental car. Smooth service.
7/26/2020
Shara F. VERIFIED CUSTOMER
Brendan was awesome-sauce!!!
7/26/2020
Donna L. VERIFIED CUSTOMER
Julian is extremely helpful and I appreciate all that he does to facilitate us.
7/25/2020
Brenda C. VERIFIED CUSTOMER
I had an appt and waited 3 hours for my car to be finished.
7/25/2020
Bob B. VERIFIED CUSTOMER
10/10 on all aspects of my visit yesterday!
7/25/2020
Ashish K. VERIFIED CUSTOMER
Significant improvement with service. Colton was efficient, courteous and professional
7/25/2020
Jill K. VERIFIED CUSTOMER
There was a mixup on the order our car was serviced, but Colton was very apologetic and offered to have the car detailed next time. We understand mistakes happen
7/25/2020
Carlos E. VERIFIED CUSTOMER
Am very very happy with the service that Subaru thank you very much
7/25/2020
Tim S. VERIFIED CUSTOMER
The drop off at 7:30 am took entirely too long. It took more than 15min for someone to even acknowledge I was there. Cars that pulled in behind me received attention from an advisor before me. The guy who was placing a floor and seat protector in all of the vehicles completely ignored my vehicle and actually stood around waiting and never placed a floor or seat protector in my car. Once an advisor actually acknowledged my presence he told me that you didn’t even offer one of the services I choose on the website, a complete detail. The advisor then informed me I couldn’t pick my car up after work at 5:00pm because no one would be there and I would have to come back on Saturday. I had to make arrangements to pick up the car on my lunch break. $300 for an oil change and a brake fluid exchange. Never again. Thanks for asking.
7/25/2020
Jordan J. VERIFIED CUSTOMER
????
7/25/2020
Juan B. VERIFIED CUSTOMER
Tanner is always super professional and helpful every time I come in. Thank you tanner!
7/25/2020
Anthony P. VERIFIED CUSTOMER
Everyone was very helpful. Service writer was super cool and put my parts on for me! Main manager saved me from paying for part!!
Thank you!
Oh and you guys finally fired Billy Toolan
7/25/2020
Elizabeth K. VERIFIED CUSTOMER
We sat outside in chairs we came with. Our car didn’t move from its original spot for 1 hour. I believe the scheduling should be better organized. We would have gladly come at 2:00 so our wait would have been just for the service. Completely satisfied with the service. The wait was unnecessarily long.
7/24/2020
Patricia H. VERIFIED CUSTOMER
Mr. Phillips was friendly, helpful, and considerate. I would recommend him to anyone looking to service their vehicle.
7/24/2020
Robert P. VERIFIED CUSTOMER
The service contact person was great. Very nice and helpful. But a one hour service took four and a half hours. Pretty inconvenient.
7/24/2020
Ben M. VERIFIED CUSTOMER
Zach was great. Thanks for all the help.
7/24/2020
Ken V. VERIFIED CUSTOMER
Mr. Philip was a great representative.When I got my car back from my first oil change in my first new car it smelled like burnt oil on the outside. When I was in the vehicle it also smelled like burnt oil. I’ve noticed residual oil smoke abnormally coming out of my grill non stop. So I brought it back to Mr. Philip and he noticed the smell as well and took it right in to get it cleaned up. When I got it back it wasn’t smoking until I get back to work. I’ve also noticed they’ve torn my sticker off my glove box saying to be removed by customer only. No big deal but come on. I’ve also noticed light scratches along the driver front bumper. And oil on top of my bumper. Thank you for your time
7/24/2020
Alvin S. VERIFIED CUSTOMER
Julian is absolutely the best. Greatest service ever
7/24/2020
Emily L. VERIFIED CUSTOMER
Brenden was so fantastic! He was friendly, knowledgeable, and professional. He does a great job with customers and is a phenomenal team member. I had a very nice visit to Bob Baker today to get my 10k mile checkup.