Raceway Ford Auto Repair Service Center

There are so many things...I took my 2015 Superduty Diesel 4x4 pick-up into Raceway Service hearing a low roar in the front end. As expected a front wheel bearing was going out. The technician identified a few more items, thermostat replacement, replace leaky cooler tube, rear brake pads, rotors, seals, and shocks, all four. I get wear and tear so not surprised by the shocks & brakes. However, here's where it got ugly. While completing the wheel bearing fix and leaky cooler tube he broke the turbocharger. My truck was left on Friday, January 24th. Dianosis was completed and I consented to the repairs. On Monday late in the day, I was informed my truck was ready, but wait the technician had broken the turbocharger and the service manager was investigating this issue. No call from Raceway Ford on Tuesday, January 28th. I called twice to see if they could let me know what had been determined. On Wednesday, January 29th I again called twice, and again no communication from Raceway Ford. On Wednesday, I received a sheepish phone call from Raceway Ford and learned the turbocharger had been broken by the technician and my original contact person had been out the past two days. When I asked why no one from Raceway had contacted me I was told a second person said he called. I have no record of any recent phone calls from Raceway Ford. IPhones don't lie, people do! There was no call! On Friday, late afternoon I received a call that informed me the technician on a brief test drive noted an indicator light for the Reductant Pump sensor. It needs to be replaced to the tune of 1400+ dollars. My pick-up remained at Raceway Ford for the entire second week. On Friday, February 7th, two weeks to the day I picked up my pickup truck and was less than 5 miles from Raceway Ford, the check engine light came on. I immediately called Raceway Ford 5 minutes before closing - no answer. I left a message and returned my pickup on Monday. It took two days and the technician identified the reductant pressure was at 4 PSI and should be at 72 PSI. He took the reductant pump off and found small pebbles were blocking the airway. The technician cleaned and replaced the reductant pump. Pressure returned to 72 PSI. I picked up my pickup late on Tuesday, February 11th. Did I ever hear from the Service Manager, that's a hard NO! Due to the poor quality of the technician and the incredibly poor communication, I will not return to Raceway Ford and respectfully hope you consider this if you choose to use their services.

Edwin, did make my experience getting the recall work performed on my transit easy and stress free. Thanks, Edwin. Much appreciated.

Javier Fernandez was very knowledgeable and supportive explained what my vehicle needed want I should get done immediately and what i could hold off on until next time. I brought both of my Ford Escape’s in today for service.

Alan was friendly and knowledgeable. He was a great help!

Always get good service at raceway ford

Nobody ever called to let me know my truck was ready to be picked up and no information provided about the part that was ordered.

Javier is the best! Not only is he respectful he explains everything.

Absolutely, A Job Well Done.

Amazing service!!! Javier always comes through when I need help with my work van.

Very good

Mark is great and I appreciate how he makes me feel heard and addressed all of my concerns.

The service tech was absolutely amazing. First off he listened to me. Then after I explained what my thoughts were after explaining my specific issues with the vehicle he agreed and went ahead and just changed my battery first before doing a bunch of unnecessary tests. Also noticed my tires were in need of replacement and offered me options. I have never been to a dealer shop and been treated with such respect. Not one was i upsold. Hands down the best service tech I have ever dealt with. Thank you so much

Edwin keep inform all time telling me how my vehicle was doing

Yes he helped me out and explained all my services I my truck needed

Apart from an initial mixup, the whole experience was faultless.

Mark consistently goes above and beyond to provide outstanding customer service. No matter the issue, he is always dedicated to ensuring that my needs are thoroughly met with the highest level of care and professionalism.

Good quality service, it was much appreciated.

I had an oil change and a cabin air filter replacement. When I picked up my truck there was an oily substance sprayed all over my touch screen, dash, and vents. When I asked the technician to wipe it down he began being sarcastic and not helpful. I asked my service advisor for help and he didn’t want to help either. I am frustrated that I have to clean up after the services I paid for. The service manager came out to help and had to tell the technician to leave who continued to be menacing and sarcastic. In the end I have a slick staining on my center console which I could not clean off. I am still in disbelief on the horrible customer service experience.

Thanks for everything

He is the best!