Raceway Ford Auto Repair Service Center

Richard Canada was most pleasent. He explained all work to be done very clearly and was never never pushy. I was very pleased with his actions and the service I was rendered. I will recommend him and the service to I received to anyone

Took to long to get vehicle back. Loaner car was not up to par

Nice job done quickly and efficiently.

My first oil leak still not fix I have taken car 3 times every time they find a new leak transsmission still leaking and oil pan leaking

He is very honest and knowledgeable.

My only two points are that I feel the recalls should have been able to be done even without the computer , and the truck should have been washed.

Awesome Service Staff! Keep up good work! Will continue to have my Fords taken care of there. Thanks

Javier kept me well informed on the progress on the repair on my car. I am only hoping my car is as happy. time will tell l guess.

The service was great but $150 dollars was a little to much for a oil change and a tire rotation.

Thomas is great, very polite and knowledgeable!

Alan was great and he was great on keeping up on my car. Thank you

Patricia was very helpful and courteous.

Excellent service!

Prompt service

It took way longer than it should have, but the service was fine.

Sincerely hope there is no recall on the recall of the recall.

Vicente listened to our concerns and addressed it to the shop employees.

The last time I was there I was told I would need Brakes on my next visit. I came prepared to get brakes. I walked to the Show Room while my car was being serviced. ( I told the attendant where I would be). When I came back, my car was ready. I was surprised it was ready so soon. I was told brakes would be checked and tires rotated plus oil/ filter change. The technician walked out and gave paperwork to Rep. I did hear him mention “ lug nuts”. I ask the Rep. if my brakes were ok and he said yes. It was recommended I get the transmission serviced and filter. And I needed to replace lugnuts . At NO TIME was I told my transmission was leaking nor my tires were not rotated. I noticed as I walked to my car that the tires had not been rotated. I didn’t want to make a scene so I left. But,I called back to tell them that tired were not rotated. Then I realized, how could they check my brakes if tires were not rotated. The person who spoke with me said tires were not rotated due to lug nut problems. If I had been told about this I would have had the problem fixed right then. They DID NOT TELL ME MY TRANSMISSION WAS LEAKING. I found out by reading my paperwork. I purchased a Three year Warranty and would have had this problem corrected then. The gentleman at the counter, Vincent, is not at fault as he wasn’t informed either. Very disappointed in this service. My daughter is an employee at Raceway Ford and I purchased my car there. ( I love my Escape) . I feel this problem should be corrected by Raceway Ford st their expense. Betty G

Very efficient and professional in his interactions with me.

The service was not done in a timely manner. Drop the car off Thursday and told it would be done that day. Then received a call saying it would be done Friday. When it wasn’t done on Friday I received another call saying it would be done Saturday at 10 am. By 1pm Saturday I still had not received a phone call about my car so I had to call the service apart to see when my car would be completed and was told it wouldn’t be until Monday. After I spoke to the service manager and complained I was told my car would then be done by 3:30.