Juan was prompted and quick to answer questions I had. Service was good. Thank you
1/19/2019
Albert E. VERIFIED CUSTOMER
Satisfied with the service, just somewhat dissapointed with the cost of the service. IInstallation of 2 battery terminals and the oil change for $254’00 was very excessive.
1/19/2019
Bertha A. VERIFIED CUSTOMER
La persona que me atendió fue muy atenta gracias nos vemos a la próxima
1/19/2019
Leticia M. VERIFIED CUSTOMER
He was very polite n professional, very helpful thank you
1/19/2019
Don W. VERIFIED CUSTOMER
Juan is great and communicated with me completely. My issue is I am waiting on a wheel baring assembly. He placed the order 12/17/18. Still waiting. He offered an after market on NO! This a warranty issue and I expect FORD parts so the warranty will continue
1/19/2019
Damien D. VERIFIED CUSTOMER
Very customer service satisfied.
Thank you!!
1/19/2019
Cynthia J. VERIFIED CUSTOMER
Everyone at Race Way Ford are very pleasant they always give the best customer service.
1/18/2019
Alfredo H. VERIFIED CUSTOMER
Javier was real friendly and made me feel welcomed
1/18/2019
Jodie K. VERIFIED CUSTOMER
Not my service writer fault. I was told 20 min for the shuttle, 45 min later I called my daughter, she arrived 30 min later, before the shuttle driver arrived!
I brought my truck in for an emissions leak. I had 75546 miles on it paperwork shows 75547 out. It actually had 75553. Who drove my truck 6 miles and why? This is not acceptable! I know it's not a lot but it is the principal of it. Where are the morals? My gas! It did not need a road test! I want a truthful answer...... todd andrews
1/18/2019
Anieshe S. VERIFIED CUSTOMER
Great customer service provided by James thank you for being so kind & helpful
1/18/2019
Jerold B. VERIFIED CUSTOMER
Thank you so much
1/17/2019
Linda A. VERIFIED CUSTOMER
Javier demonstrates excellent customer service in the way he listened to my concerns, explained what was to be done, and always gave me a time estimate on the work to be completed. He was very friendly and professional. A great person to have at the front representing your company!
1/17/2019
Dianna B. VERIFIED CUSTOMER
I left the dealership went on my way after a little time later the air light for my tires went on! Not enough air in.my tires,I was so disappointed! I had to go back...to the dealership on a busy day to get tbis situation fixed..not a big deal unless you don't! Have that kind of time..needless to say it really scared me I was going to have a flat tire before I reached the dealership.. o.k. I'm done venting...????
1/17/2019
Renee A. VERIFIED CUSTOMER
Thomas in service desk very helpful and informative my visit was attended to promptly.thanks
1/17/2019
Robert M. VERIFIED CUSTOMER
Best service I have experienced with a dealer. I will definitely be a repeat customer and I’ve already started telling my friends about my experience with Raceway Ford. Thank you
1/17/2019
Keith A. VERIFIED CUSTOMER
Javier treated me well. Things were done to my satisfaction.
Thanks
1/17/2019
Nicola A. VERIFIED CUSTOMER
It wasn’t just Javier, though he was very knowledgeable and helped me. Thomas was also involved wrapping up my visit (Javier had to go to lunch) and another gentleman who came from the back to assist me with another problem. I had recently bought a new IPhone and needed to get it synced to the car screen. He was extremely helpful and I left VERY satisfied with my afternoon experience at Raceway Ford “Quick Lane”.
1/17/2019
Willie C. VERIFIED CUSTOMER
Professional staff
1/16/2019
Jose P. VERIFIED CUSTOMER
Alan took good care of me and communicated all the way thru the time that my air bag arrived,