I trust Ford. I love ford vehicles.
If the employees of Ford say that my vehicle is working perfectly.; then I feel safety. trust then.
10/25/2025
Mike A. VERIFIED CUSTOMER
Thomas has been my service advisor since 2020. He is the best
10/24/2025
Lawrence D. VERIFIED CUSTOMER
I could not pick up the phone when called regarding the car being ready., and no message was left. When I tried to call back, I couldn’t get through to anyone. An hour later I received another call just 20 minutes before closing. There was nobody available to deliver my car as agreed, so I had to go for after hours pickup.
10/24/2025
Hardeep B. VERIFIED CUSTOMER
Ford Mach-e recall took 2.5 days, which is ok but they gave us a car for 2 days. Not our fault for the recall.
Car was done at about 4:30 pm on the 3rd day and we had to rush to pick up the car because the rental car was only covered for 2 days. I had to take time off my work else we would have to pay extra on the rental car.
On top of it, the rental car they gave was dirty and old.
Ford - please up the game on your customer service especially if there is a recall that you know can take long and that too for a luxury car.
10/24/2025
Lam T. VERIFIED CUSTOMER
Thank you Kris for taking tome to walk me through everything. You took time to explain to me what was going on and you answered all my questions, all with such a positive attitude!
I know where I'm taking my Ford trucks for any future service beers! Thank you!
10/24/2025
Larry P. VERIFIED CUSTOMER
Javier was very nice and friendly. We were very happy with him and the service. We will be returning to Raceway Ford.
10/22/2025
Joshua S. VERIFIED CUSTOMER
Great customer service
10/22/2025
Ann N. VERIFIED CUSTOMER
Polite and efficient service.
10/22/2025
Alan N. VERIFIED CUSTOMER
Polite and professional. Explained everything I needed and informed me of current recall.
10/22/2025
John H. VERIFIED CUSTOMER
Mike was very informative as to the service I needed. Excellent customer service.
10/22/2025
Keith F. VERIFIED CUSTOMER
Kris was a professional.
10/22/2025
Stewart (. VERIFIED CUSTOMER
Raceway Ford and Mark Garay in particular always provides outstanding customer service!
10/21/2025
Jack P. VERIFIED CUSTOMER
He was very professional and friendly.
10/21/2025
Eckard (. VERIFIED CUSTOMER
Great service when Mark helps me ????
10/21/2025
Eric R. VERIFIED CUSTOMER
The service advisor was rude, hung up on me, and tried to talk my wife into extra services and didn’t provide the services requested. The estimate provided was inaccurate and he couldn’t explain. And to top it off at the end he said they’d bring the car around, but never did and when we found the car he said, ohh, I thought I gave you the keys. Very rude and dismissive. He tried to make it extra complicated for my wife.
10/21/2025
Robert G. VERIFIED CUSTOMER
Great job by Mike and the team at Raceway Fast Lane. Thank you.
10/19/2025
Elizabeth D. VERIFIED CUSTOMER
I trust Javier, Thomas and Mike with my mother’s Ford Explorer. I know her vehicle is always in good hands. I will be returning to get the required services done in about a week. Thank you for always being there for us. Blessings to you all and see you soon.
10/19/2025
Adriana M. VERIFIED CUSTOMER
Quickest maintenance ever! In and out within 5 minutes to add coolant additive. Thanks Thomas!