Javier has always been very great at what he does. I went in last week to check how long was the wait to get my car serviced. He told me there were 7 cars ahead and my car wouldn't be done till that evening. I was short on time so I said I'd return. He was quick to ask me if I'd like to schedule an appointment and I did. Went back today for my appointment and once again, he was very friendly and informed me of my wait time. My experience has been great since I've started to bring my car for service and I will highly recommend others. Thank you Javier for your amazing and friendly customer service.
5/20/2021
Sergio M. VERIFIED CUSTOMER
It took from morning until 4pm to perform an oil change, which was my second time coming to this Riverside facility. I came here on May 15th in the morning around 9:30am, I was signed in and gave my car key, than an half hour just to tell me that they could not fit me in and gave me back my car key.
Very dissatisfied, not like before the pass services I have had in many years loyal client.
5/19/2021
Martin F. VERIFIED CUSTOMER
Thanks
5/19/2021
Vicente N. VERIFIED CUSTOMER
Mike is great. He provided excellent customer service and is very knowledgeable.
His friendly smile and greeting makes me feel welcome to return in the future and probably why I would continue to buy from Ford.
5/19/2021
Yvette V. VERIFIED CUSTOMER
Alan provided an excellent service. Thank you Raceway Ford.
5/19/2021
Roy F. VERIFIED CUSTOMER
Mark was really to me all ways nice caring person I won't to thank you guys
5/19/2021
Marvin C. VERIFIED CUSTOMER
The Sales person was phenomenal. I was calling him on his day off and he was responding and being very helpful. Erik was great. He went out of his way to assist us. The service department, however, always put us off several days when we were trying to get service. Not very helpful at all. I plan on taking our vehicle to the Redlands Ford service department in the future.
5/18/2021
Randy S. VERIFIED CUSTOMER
Great communication.
5/18/2021
Kristina M. VERIFIED CUSTOMER
Thomas was helpful and knowledgeable. Thank you!
5/18/2021
Braulio S. VERIFIED CUSTOMER
Work well done, appreciate the dedication of quick lane’s staff.
5/17/2021
George E. VERIFIED CUSTOMER
Thomas is great to work with. He's very professional, knowledgeable and helpful. I'm more than happy to give him a good review
5/17/2021
Teodulfo B. VERIFIED CUSTOMER
Thomas did an excellent job in keeping me informed about the status of my vehicle and responding promptly to my texts.
5/16/2021
Janet G. VERIFIED CUSTOMER
He answered all my questions.
5/16/2021
Fabiola V. VERIFIED CUSTOMER
Javier was very kind respectful and understood what I can afford
5/15/2021
Armando C. VERIFIED CUSTOMER
I would like to emphasize how happy I was with the outstanding customer service Javier Fernandez displayed and how well he kept me informed of all of my concerns! It's a pleasure to have a person of his knowledge and professionalism work with me!
5/15/2021
Ingrid S. VERIFIED CUSTOMER
Awesome I drove in off 60 fwy
5/15/2021
Efren M. VERIFIED CUSTOMER
He is amazing and honest. He wants to be sure customers are happy and does his best to make it happen.