Thomas Frazier kept me informed the entire of the status of my vehicle.
3/22/2022
Nichole D. VERIFIED CUSTOMER
Thomas is always great! I see him every time I come in for my oil changes and he always a pleasure to work with
3/21/2022
Ken D. VERIFIED CUSTOMER
Thomas demonstrated the type of exemplary customer service that employes in all industries should emulate. Kudos to Raceway to have him as a service writer.
Ken D
3/20/2022
Marc P. VERIFIED CUSTOMER
Javier was very welcoming and helpful fitting my oil change in for the day! He also went above and beyond by calling out a missing lug nut on one of my wheels and provided advice on how I could get it fixed.
3/20/2022
Julio G. VERIFIED CUSTOMER
Javier was awesome. He was updating me with my Dodge Durango and his Customer service is great.
3/20/2022
Richard L. VERIFIED CUSTOMER
Very good customer service, kept me updated and in the loop with my service and recalls. Best car dealership service I’ve ever had to be honest.
3/20/2022
Jeffrey B. VERIFIED CUSTOMER
Job well done.
3/19/2022
Diana G. VERIFIED CUSTOMER
Leonel provided me great service from the moment I walked in through the doors until the morning he handed me back my keys after servicing my car. Leonel kept me updated on the status of my car, and even had it ready earlier than promised! Happy customer!
3/19/2022
Not Provided. VERIFIED CUSTOMER
I allways bring my car here because of the great customer service
3/18/2022
Joseph U. VERIFIED CUSTOMER
This vehicle has an embarrassing squeal coming from the belt pullies after driving a distance then letting it idle. Your repair shop could not find the problem which surprises me. They did however change 1 of 3 pullies in the belt system.
My experience with BMW or Mercedes is when parts in a system fails, "The whole system is replaced.
I just don't understand the inability for well trained mechanics to mis-diagnose a common vehicle mechanical failure.
I'll take it to Mercedes as discussed with the shop foreman and send him the deductible charge.
I'm disappointed
3/18/2022
Nivan J. VERIFIED CUSTOMER
Very patient and understanding and polite. ????
3/18/2022
Daniel P. VERIFIED CUSTOMER
Thomas Fraser and Xavier are outstanding employees
3/18/2022
Daniel H. VERIFIED CUSTOMER
Excellent customer service and on time maintenance
3/18/2022
Brian N. VERIFIED CUSTOMER
completely satisfied with Javier????????
3/18/2022
Kimberly S. VERIFIED CUSTOMER
Thomas is awesome. Always professional and courteous!
3/17/2022
Steve S. VERIFIED CUSTOMER
Thank you
3/17/2022
Ivorie A. VERIFIED CUSTOMER
Thomas Fraser is a great help and a wonderful member person that I trust. Thomas explains everything and makes you feel comfortable with your purchase.
3/16/2022
Al S. VERIFIED CUSTOMER
Thank you Thomas! Car is running wonderful!
3/16/2022
Marvin O. VERIFIED CUSTOMER
Alan and Leonel were both very courteous and helpful. I appreciate their professionalism.
3/16/2022
Devin P. VERIFIED CUSTOMER
Thomas has excellent customer service; very detail oriented. He ensures customers needs for your vehicle are meet with quality work and service. Highly recommend Thomas!