Greatly overcharged for service done, poor communication, and prolonged time to complete simple repair.10 days to do a fuse relocation is unacceptable. I will not be returning to Raceway.
6/16/2022
Elton J. VERIFIED CUSTOMER
I have no problem with the service
6/14/2022
Not Provided. VERIFIED CUSTOMER
Lucas is very courteous and professional!
6/14/2022
Micheal W. VERIFIED CUSTOMER
Was very friendly and let me know what was happening
6/3/2022
Michael L. VERIFIED CUSTOMER
Thomas is why I go to quick lane He’s great
6/2/2022
Sean V. VERIFIED CUSTOMER
Your team at Quick Lane is the best. With Mike McFarland at the helm. Everything gets done as it should, how it should, and when. He and his staff are an asset to Raceway Ford
6/2/2022
Kenneth P. VERIFIED CUSTOMER
He listened
5/26/2022
Rafaela D. VERIFIED CUSTOMER
What I like most, is that Javier takes time to explain what is best for my car. But in a way that I understand and at the same time he don’t put prison on me to accept the sugestión at the same day.
He’s an excellent customer service.
Thank you so much.
5/26/2022
Jack L. VERIFIED CUSTOMER
My car service was completed and very happy with quick service.
5/26/2022
Debra C. VERIFIED CUSTOMER
Lucas was always letting me know that part still wasn’t in and as soon as complete would let me know. Extremely happy that clutch plate and transmission censor is under warranty as focus is known to have these problems
5/25/2022
Salvador L. VERIFIED CUSTOMER
Yes. Service was excellent. Ford made a mistake and I had to return after having already had my car’s recall order expedited on my vehicle only having to return due to ford forgetting to complete the service on my initial visit. Other than that service was as expected (ie providing me with a free rental)Thank you.
5/25/2022
Gwendolyn S. VERIFIED CUSTOMER
Lucas was very helpful and informative. I really appreciate him.
5/25/2022
Lupe D. VERIFIED CUSTOMER
I made the appt on 5/3 for 5/23. Indicated the engine light was on and a code from Autozone came up for Evaporative Emission System Purge Check. Which I relayed to the person in service. After checking my vehicle the first diagnosis was a possible PCM update. They installed the update and still got a “misfire.” I was then told I needed a tune up to replace spark plugs and a fuel system service. I ended up picking up the car without repairs paying $189. I had the smog done knowing I wouldn’t pass just so k could find out what the problem really was. Again P144C. Which was nowhere in my diagnostic report from you. A tune up would not have solved the issue related to P144C. I’m highly dissatisfied and would like a service Manager to call me asap. I tried several times today to no avail and no one calls me back. ****-****-xxxx Dawn Davis/Lupe D
5/25/2022
Gabriel R. VERIFIED CUSTOMER
They scratch my car and I told Allen since he was the one that gave me the keys. I also told my sale guy about it.
5/22/2022
Jose G. VERIFIED CUSTOMER
Javier did great excellent customer service
5/22/2022
Robb L. VERIFIED CUSTOMER
Best place for service
5/22/2022
Ian G. VERIFIED CUSTOMER
Very good customer service
5/22/2022
Roberta F. VERIFIED CUSTOMER
Mike did an excellent job getting my vehicle in and taken care of.
5/21/2022
Gaspar D. VERIFIED CUSTOMER
Thomas delivered great customer service like always. Needed a pair of tires for my old horse and he magically made them appear. Its like if he knew i was going to call. I really think Thomas deserves a raise ASAP.
5/20/2022
Stephanie S. VERIFIED CUSTOMER
I like how Thomas connects with me, both text and calling. I love his personal touch. I love he responds. He helped me out to stay in my budget. Other dealers do not have this service, which is why I keep coming back.