West Hills Honda Auto Repair Service

Did not get notified when my vehicle was finished.

James Cannon was very friendly and he gave me an excellent service.

Great customer service

Also Sara in Sales was very informative and professional.

My only complaint is the music permeating every area, from the obnoxiously loud music in the entrance to the service area, to the less loud, but still annoying music in the “quiet” waiting room. It is not background music, it is in-your-face music, with poor choice of selections and far too loud. Other than that, everything was quite satisfactory.

Pat is an outstanding service writer. A professional in all aspects. I was treated with respect to the questions i had. Would recommend him to all Honda customers.

Cameron was very knowledgeable and exceptionally helpful even while busy.

He did an awesome job...I had to wait and he checked up on me a few times. I very nice man.

Cameron was excellent. He explained everything in detail exceptional customer service. Thank You Rebecca Claymore owner of the Honda Fit

Cameron was excellent. He explained everything in detail exceptional customer service. Thank You Rebecca Claymore owner of the Honda Fit

Cameron was very helpful and friendly on a Sunday morning. Great job!!

Great job thank you!!

Welcome! Cameron was most excellent!

The service rep. was very nice and helpful. However, when I got my car home the car would no longer allow me to program my seat position. After many tries and going on the Honda web site I was still not able to program the seat position. Now I have to bring my car back and have it checked. Also, I had an oil change and they did not reset the oil change maintenance sensor reminder.

Recall work shorter than expected

Very helpful and friendly.

Darryl’s service was top notch. It is clear that he understands the importance of a satisfied customer. There were a couple of things that were upsetting to me when I went to pick up the car but he smoothed everything out so that I felt better when I left. Honestly I was considering taking my future service needs to another business, but he restored my shaken confidence. I’ll be back and you can thank him for that.

My first time and was impressed Brett who took very good care of me and kept me informed Thank you for the wonderful service Judy Maynock

I did not get communication about when my vehicle would be done. No one answered the phone so I made a couple of extra trips to go there and speak to someone.

This was not Cameron Anthony’s faultL. He was very polite and professional, but I was extremely disappointed to see that I did not get the repair I was expecting and paid for. It was my understanding when I brought my car in for a $2500 maintenance service, that the drivers seat support pedestal which had split would be completely replaced. I paid for the part and was told that I would be called as soon as the part came in. After four weeks I still have not received a phone call. We came in because my daughter wanted to purchase a car of her own so I called the service department to find out if the part had ever arrived. They told me the part was there and scheduled me to have the car repaired while we were shopping for my daughters car. When I came back I initially thought the pedestal looked new, only to discover that the minute I sat down in the drivers seat the pedestal split again! I then discovered that only the side piece of the pedestal had been replaced. This is what I paid $116 and $142 in labor for?! This was a total of $268! This is a very unreasonable price for only a small side piece that didn’t repair the split. Cameron took the car back to the repair shop and they snapped it back together, but if it splits again I will be bringing it back and will expect the entire pedestal to be replaced without any further cost. This is the first time that I have felt I was not treated fairly at West Hills, and I have purchased five vehicles now at West Hills since 2011. I have to say I am disappointed. Bringing my car to West Hills for service is not a convenience for me since I live in Sequim. I would appreciate any follow up on this particular service.