They got my car done faster when I thought they would and they did a really good job on it and I’m real pleased with what with the service manager rider he did a good job thanks for the good job
8/30/2019
Laurie W. VERIFIED CUSTOMER
Overall, I was VERY happy with the service. Cameron did a great job addressing my concerns and communicating with me. I was thankful to have a loaner car for a few days as well. Drop off and pick up were easy. I’m still not sure how to address the issue with the upholstery in the vehicle. My extended warranty included a fabric protectant, and I was told that I could have the seats cleaned if there are stains. The upholstery stains SO easily, and I’m not convinced that the protectant was applied in the first place. It been difficult to have this addressed, so hoping that someone can point me in the right direction to look into this.
8/29/2019
Paul A. VERIFIED CUSTOMER
Does WH Honda have a spiff program that pushes sales of unnecessary parts and service?
The inspection report & Mr. Anthony both said that my windshield wipers were worn and should be replaced - in fact they are a week-old brand new pair of $50 silicon wipers that I just installed and have never made a single swipe across a windshield.
Oh, and your battery health test is a crock also. It leaves one to wonder how many other recommended services are premature or unnecessary.
I understand the service dept is a major revenue component of a dealership but you folks are really pushing the envelope. It may be time for an independent.
8/29/2019
Cathy F. VERIFIED CUSTOMER
Excellent service, thanks.
8/29/2019
Kenneth D. VERIFIED CUSTOMER
Excellent service. Very satisfied.
8/29/2019
Dale K. VERIFIED CUSTOMER
I felt well cared for and listened to and respected. I didn’t feel like I was being pushed to buy a service.
8/29/2019
Kelly V. VERIFIED CUSTOMER
Patrick was amazing. Very thorough and informative.
8/29/2019
Richard R. VERIFIED CUSTOMER
The wait time there is ridiculous. I waited for 3 hours then went back to Jerrot and asked what was going on only to be told I would need a rental car because they did not have the part for my car . If I had not went and found him I would have sat there longer . This isn’t the first time this has happened either. I did have an appointment. I know that you guys are busy but so am I .
8/29/2019
Kathryn A. VERIFIED CUSTOMER
Excellent and easy.
8/29/2019
Ethan L. VERIFIED CUSTOMER
Thank you for your help today
8/29/2019
Barbara K. VERIFIED CUSTOMER
Never disappoint. Thank you
8/29/2019
Edna Q. VERIFIED CUSTOMER
Jarret is an asset to Honda. He was very helpful and listened to my needs. He has resolved my issues with the missing part from my brand new 2019 Honda Ridgeline in the most professional and effective manner and 2 days. He personify the value of good customer service. You Rock Jarret. Thank you ????
8/29/2019
Cheryl S. VERIFIED CUSTOMER
James presented as highly professional, and a valuable asset to your team. He went above and beyond to make sure everything was done to my satisfaction.
8/28/2019
Edward M. VERIFIED CUSTOMER
Patrick was quick, informative, and not pushy. Excellent service!
8/28/2019
Marina M. VERIFIED CUSTOMER
Very professional and attentive staff. I had a very pleasant experience.
8/28/2019
Brenda B. VERIFIED CUSTOMER
Excellent job moving it through against my time issue.
8/28/2019
Michael H. VERIFIED CUSTOMER
Efficient and knowledgeable.
8/28/2019
Todd B. VERIFIED CUSTOMER
Service appt. was scheduled for me with short notice and work was performed as promised ahead of schedule. Great work!