West Hills Honda Auto Repair Service

Thanks much. Service and help from Jarret was excellent.

Always happy with West Hills Honda!

Thanks

Jarret is very helpful. The only thing is the wait time to have the service done took longer than I expected.

You didn’t have any popcorn. Cameron was great!

Great customer service and communication!

Had to come back twice to get the indicator lights reset. Very unreliable getting a phone call back after leaving messages... not the service expected our last two visits.

Thanks much

I discussed having issues with my instrumentation panel in the car flashing at me upon starting the car. I also mentioned that my battery would die and the car would sometimes flash lights or seem like something electrical was not connected properly. I suggested that a wire might be loose in the instrumentation panel and I mentioned that when I hit the dashboard it would magically fix the problem. Jim later told me it was the starter that was causing the problem and that he had his mechanic replicate the problems I was having. I'm not sure if that happened, but he ensured me the electrical problems were because of the starter and not because of the instrumentation panel. I paid a hefty price tag to have my starter replaced and I have now had the same problem occur three more times in the past two days. Clearly the problem is not fixed. I should have raised more questions about why the starter would have been the problem when I could hit the dashboard to fix the issue, but I'm not a car expert and figured electrical problems can be very chaotic. At the end of the day I just want this issue fixed so if the service team at Honda can correctly identify the issue and fix it that would be great, but I'm just concerned this is going to turn into a replace every part till the issue is magically solved type fix and I can't afford that.

Service was excellent

My car is doing the same thing. It's back at your facility and hopefully will be fixed today.

As usual we got great service across the board. Darryl Hares was terrific. Very helpful in every way. The work got done quickly and we had lots of time to get errands done. Thank you.

Service was fast, gentleman was nice, and made sure I had options if I wanted to stay and wait or use the courtesy shuttle.

Except... I was told my low beam headlight bulb was out. It was my high besm. O'Reilly's bulb was $13.88 & one of the gentlemen installed it for me without charge. West Hills Honda would have charged me $48.

None

Great staff and excellent customer service. James went way above and beyond to satisfy me. Staff amazing and thank you all!

Kept informed.

Cameron provided excellent customer service.

Great Guy btw!

Free recall.