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Real Reviews from VERIFIED CUSTOMERS
Teresa C. VERIFIED CUSTOMER
Nina is great. It took almost 2 hours for just an oil change, which is too long. My appointment was at 8:45, I got my car back after 10:30. That is not good service! I never had to wait that long at the Kia dealer across the street. Again, Nina was great and I appreciated her keeping me in the loop. But the fact that it takes so long for service means I will think twice about buying my next car from you. It’s an easy problem to fix - Just don’t overschedule your mechanics!
4/23/2021
Raymond H. VERIFIED CUSTOMER
Great service !
4/23/2021
Carolyn F. VERIFIED CUSTOMER
I arrived an hour early for a simple oil change and my car was taken into the bay 2-1/2 hours later for about 15 minutes. I seriously doubt that any of the “checks” were even completed. I truly believe that it had bee forgotten until I inquired about the status which was “undetermined”, then suddenly 5 minutes later was in a bay. I will not be back.
4/23/2021
Susan L. VERIFIED CUSTOMER
Brett did a great job for me and gave me confidence that everything would be handled to my satisfaction.
4/23/2021
Laura K. VERIFIED CUSTOMER
MORE than satisfied. Kily was awesome.
4/23/2021
Linnea D. VERIFIED CUSTOMER
Brett did an excellent job explaining what my car needs
4/23/2021
Nancy C. VERIFIED CUSTOMER
Nina was a pleasure to work with! Thanks, Nancy
4/23/2021
Alma B. VERIFIED CUSTOMER
Max was highly professional, made sure I understood completely the maintenance program, and made me feel my lifetime customer loyalty for Honda was appreciated.
4/23/2021
Joan C. VERIFIED CUSTOMER
I was very impressed with the service I received today. Thank you.
4/23/2021
Sandra R. VERIFIED CUSTOMER
Richard did great job!
4/23/2021
Michael T. VERIFIED CUSTOMER
Everything done very happy
4/23/2021
Felix M. VERIFIED CUSTOMER
Excellent service
4/22/2021
Vicki C. VERIFIED CUSTOMER
I want to say thank you to Nina and service center staff. I spent a few hours calling tire shops for a new tire to no avail. I finally called the dealership as those tires are standard on Honda vehicles, viola! Got me in and tire placed pretty quickly. Thank you for the excellent service. Although I didn’t purchase my Honda there, this is my new “Honda home”.
4/22/2021
Melanie A. VERIFIED CUSTOMER
Max was very friendly and informative. He explained the waiting process and had an accurate estimate for my vehicle completion time. I look forward to having service though Max and his team again.
4/22/2021
Sheri . VERIFIED CUSTOMER
I’ve stupidly been loyal to West Hills Honda for 14 years. Even though I have more WHH service coupons that I bought, today was the last time il bring my car to you for service. If you care to call me, I’ll provide more information. I’m extremely dissatisfied and frustrated with my last four or five visits with you. Sheri Tousey ****-****-xxxx
4/22/2021
Daniel P. VERIFIED CUSTOMER
Thank you, Nina for being so kind and allowing me to drop the car off the evening before.
4/22/2021
Brianna A. VERIFIED CUSTOMER
The service I received today was excellent! He wa so formative, knowledgeable, and kind. I truly appreciate the great customer care!
4/22/2021
Anny E. VERIFIED CUSTOMER
Well done job excellent service.. thank you
4/22/2021
Roberto F. VERIFIED CUSTOMER
This is my third time working with Max, and as always he was awesome!
4/22/2021
Janet L. VERIFIED CUSTOMER
Very timely service! Thanks!
4/22/2021