David did a great job in every way, from customer service to informing me about details I didn’t understand. Ronald also did a phenomenal job showing me everything about the car inside and out. 10/10 fantastic.
7/14/2022
Becky R. VERIFIED CUSTOMER
I brought my Honda in to be assessed due to a noise under the front bumper when driving on the freeway, usually over 60 mph. I talked with the man with the clipboard and then gennifer , never talking with the person actually doing the work. This was 130.00$ To assess problem. They said it needed new bearings, front alignment. I decided to do this as I couldn’t drive anywhere not knowing if something was going to fall off. I had had put new lights on my car before all this and told them the bumper had been removed. The. Lise continued, knowing I wasn’t being listened to and would not be able to talk to mechanic took it to a local repair shop who diagnosed the noise and repaired in 30 min. Charged me 70.00, after paying over 1000.00 to Honda dealership probably not needing bearings at all. Diagnosis was a core support cover installed incorrectly. Not a good way to do business, will not return.
6/24/2021
TERRYE S. VERIFIED CUSTOMER
Kily was friendly, helpful and kept me informed at every juncture.
6/19/2021
Suzanne J. VERIFIED CUSTOMER
Everything was done just fine. There was a part that needed to be ordered and we returned the next day for it to be installed.
5/26/2021
Joan-Ann R. VERIFIED CUSTOMER
Did as we asked and explained what we needed!
5/19/2021
Geoffrey Y. VERIFIED CUSTOMER
Gennifer is a great customer representative, she was very informative and updated throughout my repair.
5/19/2021
Cheryl S. VERIFIED CUSTOMER
I co-signed loan. If Jeremy Simodi is late with a payment, please notify me.
Service Dept should notify Jeremy.
Respectfully,
Cher Simodi
5/19/2021
Fannie L. VERIFIED CUSTOMER
Very friendly atmosphere, Nina was great , attentive to my questions & making sure work was done correctly. Keep up the good work!????
5/19/2021
John B. VERIFIED CUSTOMER
I felt that $3,000+ to replace two cooling fans and an A/C compressor on my Element was a bit excessive. I wish using factory parts and labor could be a bit more competitive with other local repair companies such as Midas, Bucky's, etc. My estimate from those local repair shops doing the same repairs was around half the cost even though they would use more affordable aftermarket parts. Staying loyal to keeping my Honda Element all Honda should be more competitive. My biggest pet peeve is getting my vehicle back with the same grime and bird poop it had on it when I dropped it off for service. After dropping $3K on it at the service department, I would think the company could at least give my vehicle a courtesy car wash. I know your company used to have an agreement with a local carwash and give a wash coupon to loyal service customers. For some reason that agreement was terminated. Couldn't you have a couple of employees wash customer's cars the old fashioned way with a bucket of sudsy water, washrags, and a hose until you get another carwash contract secured? Even Bruce Titus Ford here in Port Orchard had a couple of guys washing cars bucket & hose style before they got their own car wash built.
5/18/2021
Mark F. VERIFIED CUSTOMER
Brett Maddux did a fine job handling our 2013 Honda Fit repair scheduling and finalizing the paperwork. The problem was with the cost of the parts were way over charged for the expansion valve of 236.43, that should not be more than $18.00. Furthermore the evaporator should not cost more than $325.00, you people charged $617.94. That was way too much I am not happy about being price gouged especially when we are retired living on a fixed income. We are going to find a more competitive repair shop because Honda is charging too much for their parts.
5/17/2021
Brian C. VERIFIED CUSTOMER
Transmission warning light with a blinking D came on. My Pilot will need to be towed back to West Hills Honda.
5/17/2021
Alion M. VERIFIED CUSTOMER
Very courteous and professional
5/16/2021
James . VERIFIED CUSTOMER
Very professional and courteous employee is Max Davis. Our vehicle maintenance was completed thoroughly and sooner than expected.
5/16/2021
Aaron C. VERIFIED CUSTOMER
Gennifer and James did great as always.
5/16/2021
Jeremy W. VERIFIED CUSTOMER
Excellent service
5/16/2021
Robert B. VERIFIED CUSTOMER
James greeted warmly and kept me updated on the status of my car. Thank you.
5/16/2021
Camille W. VERIFIED CUSTOMER
Pleasant. Professional.
5/15/2021
David D. VERIFIED CUSTOMER
Thanks for the kind of service expected from the Honda expert team.