Service advisor great, no issues there. I had an EVP go or under warranty about 18 months ago. Now out again, but now it is my expense. Should i be expecting to replace this every 18 months when it is a known issue? This is more of a Ford thing, not West Hills, but it does not make sense to me.
4/7/2019
Patty M. VERIFIED CUSTOMER
Brenda was very professional. Brenda was very kind very helpful and it was really nice to have her behind the counter helping us today
4/7/2019
Mark S. VERIFIED CUSTOMER
Service was extreamly pleasurable.
4/7/2019
Steven R. VERIFIED CUSTOMER
Chris was friendly, upbeat, outgoing and professional. Great guy to have in charge!
4/7/2019
Clifford W. VERIFIED CUSTOMER
He was awesome
4/7/2019
Michael B. VERIFIED CUSTOMER
Awesome job!
4/7/2019
Jill E. VERIFIED CUSTOMER
I was very happy with the staff, especially Kelsi she was great. My problem is that my car is still making the same noise as when I came in
4/6/2019
Ronda S. VERIFIED CUSTOMER
Brenda was great. The car was done ahead of schedule. The courtesy shuttle drivers were great a well!
4/6/2019
Christina H. VERIFIED CUSTOMER
max got us in and it was very nice
4/6/2019
Linda D. VERIFIED CUSTOMER
Kelsi was absolutely fantastic
4/6/2019
John G. VERIFIED CUSTOMER
The repairs took much quicker than anticipated. Excellent job.
4/6/2019
Gary R. VERIFIED CUSTOMER
Well taken care of at every turn.
Thank You.
4/6/2019
Paulette M. VERIFIED CUSTOMER
Brenda was so amazing, she listened to all my concerns and made me feel like a very valued customer! She truly cared about making the car service experience easy with through explanations and updates on progress during the day.
Thanks so much.
4/6/2019
Stephen F. VERIFIED CUSTOMER
I didn't feel like a valued customer. My "service credit rewards" money wasn't credited to my invoice (nor offered). I had to ask about the higher rental charge due to delays in getting my car finished. Items from the multipoint inspection were pointed out to me despite the fact that those items were brought to the dealer previously for diagnosis and were noted in the service history of the vehicle at the dealership. And the total cost for service was more than quoted to me over the phone when the service was authorized. Updates weren't provided in a timely fashion and I had to call almost daily to be updated. So, nothing about this experience made me feel valued, except for trying to sell me a new vehicle and devaluing my current vehicle in the process. Even though I liked the new vehicle and would consider buying it, the "ownership experience" isn't worth it.
4/6/2019
Steven R. VERIFIED CUSTOMER
Brenda was very kind and helpful. It’s people like her who keep people like me coming back.
4/6/2019
Cheryl T. VERIFIED CUSTOMER
I jgit an oil change today and the service department was fast and seemed to be very thorough! I want to give a special notice to the young man who constantly asked me if there was anything he could get me to make my time more pleasant!!
4/6/2019
Jennifer M. VERIFIED CUSTOMER
Thank you Cole for cleaning off the residual oil off the hood.
4/6/2019
**** M. VERIFIED CUSTOMER
Okay
4/6/2019
Tad H. VERIFIED CUSTOMER
Colin was very professional, and will be back to work with him again!