Heartland Toyota Auto Repair Service

Very personal guy and had lots of helpful information regarding upcomimg deals.

Heartland Toyota Scion is new name. How did Scion come to be part of name?

An oil change for $88 is too high. I was surprised by that. Everything else was fine.

I’d like to give extra thanks to the young service man who helped me out by fetching me a couple of wrenches to change out the trailer hitch ball. I don’t remember his name...

Gennifer was great, as well as everyone @ Heartland. Was a pleasure doing business with you. Thanks, Michael B

Nina is a very professional service advisor and I appreciate how well she attends to my service needs. Thank you

Aaron as always goes above and beyond to make sure my car is taken care of. He is always professional and polite and his great attitude is the reason I keep coming to Toyota.

Gennifer did a very good job. I was 100% satisfied.

Aaron is very professional and trustworthy.

Thank you, for wonderful service. Rose

Friendly, informative, observant (I use a cane so she offered to go get my car, then saw it could use a quick vacuum, both of which I really appreciated). I felt she went the extra mile & that means a lot to me.

Terry is top notch. Really like his work.

Excellent!!

He was new. I have to givyyou credit for teaming people as well as you. He was a pleasure to work wit

Scott is always probides excellent service!

Efficient and pleasurable service from Aaron

I was satisfied with the caveat that the fan motor was making noises after service. It then stopped. I’ll see if it happens again and if so I’ll schedule another appointment.

We were in and out in about one hour. As always, staff were courteous and friendly. I have high trust in Toyota service. Having a good car backed by good service, who could ask for anything more. Thank you.

Nina was fantastic! The service took longer than expected but Nina updated me throughout the service and gave me a discount for my long wait. I couldn’t be happier with her customer service skills! Thank you!

We are dissatisfied with our experience at Heartland Toyota because this vehicle was supposed to be a certified Toyota vehicle and many things were not done correctly... - Poor detailing: Dirty rugs and tracks under seats and icky brown stuff on rear seatbelt hinge, dash and shifter had stuff stuck in them. I took a couple pictures and sent to our salesperson Jordan. But ended up cleaning the brown gunk off ourselves so our granddaughter didn't come n contact with it. -Rear driver taillight leaked after I was washed and we noticed water pooled inside. Sakesperson said only condensation, but water was sloshing so obviously need to be fixed or replaced. This should have been noticed and repaired before sale.i should have been replaced today. - We told our salesperson the SUV had to have a hitch to tow up to a 2,000 lb trailer. An aftermarket which was installed by previous owners, but while doing the final inspection before we drove it off the lot, we looked under the back and realized that there were NO wires installed whatsoever. Jordan mentioned "that was on and I should have looked and confirmed the wiring was installed". But we now stuck paying for parts and installation of the wire assembly. The service department did honor a price matched on online price of $157 just for the just but charged additional $230 for labor. Our cost was $400 after waiting over 3.5 hrs in in your lobby today. - Cargo bars listed on paperwork, but missing from the roof of the Highlander. Jennifer from Service said they can use the ones in stock, but after 3 hrs of waiting, they didn't have them after all. Now I have to make another 30 minute drive each way for the to get that installed. At this point we do not plan on giving a very positive review on your website unless you can make things right. Hope this answers your question.