Nina was extremely certious and made my checkin smooth.
5/3/2019
Jason K. VERIFIED CUSTOMER
The fact that I was ~300 miles past my ability to cash in my last Toyota funded oil change and tire rotation was unacceptable. Be empowered and do the right thing for the customer. A shrug and “I don’t make the rules” is unhelpful. The more I thought about it, the more I realize I was denied approximately $90 in value. Would that be acceptable to any of you? I look forward to your response.
5/3/2019
Edward B. VERIFIED CUSTOMER
Nina was great! So professional and treated me so well. So was the young man who greeted me at the door and took my keys. I am so glad i bought my car there.
5/3/2019
Michael A. VERIFIED CUSTOMER
Nina was nice, professional, and helpful. Service was good. Thanks
5/3/2019
Marjorie C. VERIFIED CUSTOMER
Mandy listened to what I wanted and made it all work. So personable.
5/3/2019
Linnea C. VERIFIED CUSTOMER
Austin was very courteous, competent and caring. He helped me better understand my car. However, on the drive back to Bainbridge I was unable to engage the cruise control. It was working fine prior to being serviced today. I had used it on the drive over to Heartland earlier. ????? Help! thanks.
5/3/2019
Robert M. VERIFIED CUSTOMER
Thank you for always going above and beyond to keep our Toyota’s in great shape.
5/3/2019
Robert M. VERIFIED CUSTOMER
Well done! We’ve used Heartland service for 9 years and love it!
5/3/2019
Gerald W. VERIFIED CUSTOMER
Great people, great service!!!
5/3/2019
Benjamin H. VERIFIED CUSTOMER
Trenton did a great job today. He identified what was needed and explained the costs. There were no surprises.
5/3/2019
Patricia S. VERIFIED CUSTOMER
Very Professional and corteous
5/3/2019
Cody M. VERIFIED CUSTOMER
Issue still exists after second visit. :(
5/3/2019
Ronald W. VERIFIED CUSTOMER
PS In spite of my GPS problem, Gennifer Wikstrom, was delightful and helpful. Her insite into my fob experience wasn't accurite. I tried soultions she suggested but they weren't right at lesat with my 2012 Avalon.
Thanks, Ron Watson
5/2/2019
Brandy F. VERIFIED CUSTOMER
Trenton Clabo was very courteous and helpful. He ensured my Corolla was properly serviced and maintained. He advised me to replace the cabin air filter, which I did complete. He was very knowledgeable and efficient.
5/2/2019
Elizabeth E. VERIFIED CUSTOMER
You are always great ????
5/2/2019
James W. VERIFIED CUSTOMER
The last 2 days were very stressful when both of my vehicals were not running. I had to drive my 01 Tundra into work yesterday so I could stop by the dealer (HEARTLAND) to set up a appt. hopefully to get it fixed in a day or to. Jacob sat me down and started the paperwork to put the truck on the analyzer, Jacob found me in the customer lounge waiting to hear the news. The last words I remember were "ALL done Mr. Woodard" We talk about good wines and whiskies being "TOP SHELVE" In this case the service to the customer the obvious perfessionalism the sales staff and mechanics shown to the customers as well as the facilities are clean and products are well displaid. I really
wanted to buy a YETI coffee cup but found them a little on the expensive side. As long as I own a Toyota I will continue to return to HEARTLAND for service. Thank you Jacob !
5/2/2019
Karen T. VERIFIED CUSTOMER
He was the best I have had so far! Super friendly and helpful!
5/2/2019
Evelia J. VERIFIED CUSTOMER
Hi, my Toyota driving feels much better after
the services. The only thing Trenton Clabo
didn't went through papers, so I didn't know what is the next..
Thank you.
Evelia
5/2/2019
Joseph A. VERIFIED CUSTOMER
Great customer service!
5/2/2019
Matthew R. VERIFIED CUSTOMER
Dustin struck me as the most knowledgeable, trust-inspiring representative I’ve ever met in a car dealership. No kidding — I drove away thinking that any dealership that could staff up with a bunch of Dustins would crush their competition. You guys have a good one with that guy.