Though the software update did not go as planmed for my Prius; Austin did his best to keep me informed of the progress on car and made sure I had a rental.
8/15/2019
Paul M. VERIFIED CUSTOMER
Aaron Smith is a fantastic person. I waited just to see him and always will
8/15/2019
Hayden T. VERIFIED CUSTOMER
Took way longer to get my service done. Two tiles now I’ve waited longer than what was promised before. To many excuse every time and I know somebody messed up when the staff can’t look you in the eyes when talking.
8/15/2019
Elizabeth F. VERIFIED CUSTOMER
Mr. Beeson was so patient with me and let me know they were running behind. Reminded me that I needed to do the recall thing and that I badly needed brakes so we set up appointment for Sunday. Don't lose your his guy -ever.
8/15/2019
Brooks B. VERIFIED CUSTOMER
Austin was most excellent
8/15/2019
Beverly M. VERIFIED CUSTOMER
Communication with shuttle service needs improvement.
8/15/2019
James M. VERIFIED CUSTOMER
Thank you. I needed a new truck key & she processed the necessary info to get it done. So sorry keys are so expensive. Maybe there should be some kind of special because I lost whole set of keys with 3 Toyota keys.
8/15/2019
Jack C. VERIFIED CUSTOMER
It took 20 minutes to check in
8/15/2019
Brian O. VERIFIED CUSTOMER
Scott is one of the reasons we continue to do business at Heartland.
8/15/2019
Robert K. VERIFIED CUSTOMER
Great experience, friendly associates.
8/15/2019
Robert K. VERIFIED CUSTOMER
Terry was great to work with.
8/14/2019
Cynthia C. VERIFIED CUSTOMER
Extremely helpful.
8/14/2019
Tessa K. VERIFIED CUSTOMER
He was fantastic. Extremely helpful
8/14/2019
Clint B. VERIFIED CUSTOMER
Rick Wessel is an outstanding service manager! Prompt, courteous and tries to be funny, haha.
Another great experience!
Thanks Rick
8/14/2019
Kerri T. VERIFIED CUSTOMER
I discussed the issues with someone on site
That was asking people to comment
But never heard back from anyone
8/14/2019
John S. VERIFIED CUSTOMER
Aaron does an amazing job and has helped me many times over the last few years. Especially this time when I spotted a nail in one of my tires after my main service was completed.
8/14/2019
Mary E. VERIFIED CUSTOMER
He explained the rodent-proofing procedure well. I wish Toyota had put the screen on to begin with—I know the service manager said there are only small pockets of the country that have a rodent problem, but I have heard of other places too and it would seem very inexpensive to put this part on at the factory!
8/14/2019
Maureen B. VERIFIED CUSTOMER
Amanda was very helpful and friendly. She clearly explained everything.
8/14/2019
Juanita H. VERIFIED CUSTOMER
Amanda is fantastic at customer service - she has a great personality for the job. Working in customer service myself I appreciated how she was knowledgeable about what she does and at the same time didnt make you feel uncomfortable if you didnt know exactly what she was talking about. Great customer service skills and representative for Haselwood Auto Group.