Though I didn’t have an appt the service provider
Was excellent. Was in and out quickly. Could have not had better service
9/30/2019
John E. VERIFIED CUSTOMER
We really appreciated how Dustin showed personal interest in our needs and took time to hear our concerns regarding our vehicle. We found him to be very courteous and helpful.
9/29/2019
Nevin M. VERIFIED CUSTOMER
Made an appointment, but it still took an hour to get my car on the shop. Much slower than any other Toyota dealership experience
9/29/2019
Ellen B. VERIFIED CUSTOMER
Trenton was personable, knowledgeable and professional; he is well suited for his position at Heartland Toyota!
9/29/2019
Amando T. VERIFIED CUSTOMER
Friendly, quick service. Thank you.
9/29/2019
Teri H. VERIFIED CUSTOMER
Always great service and helpful staff.
9/29/2019
Autumn S. VERIFIED CUSTOMER
A scheduled appointment for 30000 service was made and then we found out we already had this and just needed an oil change. The oil change took 1.5 hours.
9/28/2019
Laurie A. VERIFIED CUSTOMER
Richard was great, very personable, friendly and helpful.
I have no problems with him at all. I was a bit concerned that my car was finished so quickly. It was less than a half an hour for an oil change, tire rotation, topping off all the fluids and checking all the parts of the car listed including filters, hoses etc.this was my final “2 year Toyota Care check” and it seemed like they didn’t have time to even change the oil. I have never been rushed through my service appointment like that, and didn’t think my last one would be the shortest. This has no reflection on Richard because he did not do the work, but I was very disappointed.
9/28/2019
Christopher T. VERIFIED CUSTOMER
Gennifer was very nice, but there was one problem: there needs to be better communication between service person and mechanic. I specifically called out that the dual exhaust pipes needed to be at equal heights (level) when installing, and that a new pipe hanger is needed because the old one has sag...and I received the truck back with an inch difference in heght! The detail in the comments section of the work order was not explicit enough. I think for a case like this, the service person actually talk to the mechanic to make sure my message is clearly being conveyed.
9/28/2019
Alan N. VERIFIED CUSTOMER
Gennifer was very professional, knowledgeable, and personable. She answered all our questions clearly and concisely and even escorted us to the finance section so we could get our question resolved. Even when she came to notify us that our Sienna was ready, she did so in Avery polite and courteous manner. Gennifer is a credit to Heartland Toyota as a model employee. It was a pleasure doing business with Heartland Toyota today.
9/28/2019
Jack H. VERIFIED CUSTOMER
Austin was amazing!!!!! Quick fast and received my Tundra very quickly. Always great service at Heartland!! Thank you Austin!!!
Jack H
9/28/2019
Thomas C. VERIFIED CUSTOMER
Across the board from the first person the greeted us as we got out of the vehicle to the fella that checked us in to everyone we spoke to it was a very pleasant and processional experience
9/28/2019
Michael W. VERIFIED CUSTOMER
Richard presented excellent customer service.
9/28/2019
John M. VERIFIED CUSTOMER
The job was professional and done well
Communication was fine. I have one major complaint. That is that I don't want to be hassled with a survey. Done. Over and out. Goodbye. Got it?
9/28/2019
Scott P. VERIFIED CUSTOMER
Appreciated all the calls and text messages confirming their work on my vehicle
9/28/2019
Neil C. VERIFIED CUSTOMER
Very personable service. Greeted at every step of service. Excellent communication kept me informed about what service was performed, cost involved and time. Dustin made the service experience pleasant and simple to accomplish. Thanks!
9/28/2019
Nancy H. VERIFIED CUSTOMER
We love coming to Heartland because we are always taken care of so well by Rick Wessel. Everyone there is so nice and goes out of their way to make sure that were taken care of. We appreciate that very much. We love Rick??????
9/28/2019
Brenda N. VERIFIED CUSTOMER
Check in the last couple of times I have been there has been extremely slow. You need more people to check people in. Other than that I have no complaints.