Dustin has a high level of knowledge when it comes to Toyota vehicles. He knows exactly what to keep an eye on beyond basic service. He also has an attention to detail beyond what most would expect, and I have no reservations in trusting him to handle my vehicles.
2/17/2020
Kenneth C. VERIFIED CUSTOMER
Mike provided outstanding service!
2/17/2020
Gena P. VERIFIED CUSTOMER
Michael made my mom and I feel at home—comfortable and welcomed. Truly felt like a part of the Toyota family in our exchange with Michael today.
2/17/2020
Ronald Y. VERIFIED CUSTOMER
Efficient, thorough service .
In addition to the oil and filter change, they replaced a dirty cabin filter and a burned out lightbulb.
2/16/2020
John C. VERIFIED CUSTOMER
Thank you very much for getting my truck back to where it needs to be.
2/16/2020
Lee T. VERIFIED CUSTOMER
Jacob explained the changes that Heartland service has enacted since my previous bad experience with my Scion xB being serviced at Heartland. Because he took the time and obviously knows what he is talking about, I am trying Heartland service again.
Thanks Jake!
2/16/2020
Sarah H. VERIFIED CUSTOMER
Mike is the best!
2/16/2020
Alyshia C. VERIFIED CUSTOMER
I was a little taken back by the price of the battery. I was told it would be a total of $170 for a new battery to be put in my car and when I was rung up it came to $215.
2/16/2020
Lori G. VERIFIED CUSTOMER
My Prius maintenance light came on so I had maintenance done, oil, fluids, tire rotation... I mentioned that I had a slow leaking tire and to check it. I had been stopping at Les Schwab at once a week to have my tires filled. I was told by Toyota that they couldn't find a leak in any tire and filled them all. Two days later the low tire light came back on. I made another appointment waited an hour and a half for them to tell me that they found the problem in the tire but could not fix it due to the location. Its an hour drive each way for me to get to Heartland Toyota. I was due for new tires this year and went ahead and had them installed at Costco. While Costco was installing the new tires they let me know that the tire pressure sensors had very low batteries. I had them replaced but wondering why Toyota didn't point it out.
2/15/2020
Randall R. VERIFIED CUSTOMER
Except one thing. The automatic lights softwares is not working right. Some days it is going to high beam all the time in inappropriate conditions-then other times it doesn’t go to high beam at all even on a pitch black roadway with not street lights or anything.
I was told the dealer didn’t work in that and “maybe “ a sales man could show me a setting adjustment for that if there was one.
Not any help
2/15/2020
Howard S. VERIFIED CUSTOMER
Appreciate the quick turnaround of the vehicle repairs and the friendly service. Thank you.
2/15/2020
Liane N. VERIFIED CUSTOMER
Michael was great! He helped me when I got there before the service center was technically open (and allowed me to wait inside where it was warmer). He was upfront about everything involved in the service being done, what the cost would be and how long it would take.
2/15/2020
Steven H. VERIFIED CUSTOMER
Everyone was very helpful today. I especially appreciated the fact that your team vacuumed out the fir needles in the front of my car. Way to go the extra mile! Thanks to all I met today.
2/15/2020
John W. VERIFIED CUSTOMER
Quality all around BUT getting checked in seemed very slow...making phone calls, etc before helping us...good thing we are patient!
2/15/2020
Cynthia C. VERIFIED CUSTOMER
Thank you for the quality service your team provides and help us to keep our vehicle's operating and staying on the road.. thank you..
2/15/2020
Virgil B. VERIFIED CUSTOMER
Both my wife, Angela and me were completely impressed with the professional and courteous customer service. Scott was personable and exceptionally professional. It’s service like this that will keep us coming back for years. Thank you to the entire service department.
2/15/2020
Wendy K. VERIFIED CUSTOMER
Cole was helpful and friendly. In fact, everyone was! Heartland has a great team and my Highlander is running great post service. Thanks!
2/14/2020
James D. VERIFIED CUSTOMER
Dustin did an excellent job from start to finish to make sure my service needs were addressed.