Very professional on point to update with me with all the work done
9/13/2019
Matthew C. VERIFIED CUSTOMER
I'm currently standing in the service parking lot. Is there any possible way that I can just get my truck fixed right the first time? Any possible way that I could have your service representative not treat me like **** when he's talking to me. Is there any possible way I can have a service representative not lie to me about what the problem is? Is he just incapable of doing his job? I lost $2,000 in work last week. I'm currently in danger of losing $30,000 project. And I'm currently being ignored.
9/12/2019
David D. VERIFIED CUSTOMER
Dan always take care of our family. He is always there for what is best for the customer.
9/11/2019
Bob W. VERIFIED CUSTOMER
Appreciate the fast service. Glad to have the Escape "normal" again
9/11/2019
Jorge D. VERIFIED CUSTOMER
Great customer service
As always.
9/10/2019
Andrew J. VERIFIED CUSTOMER
Dan Digiovanni did an excellent job listening to my concerns and addressing the situation. He was personable, relatable, and professional. I could not have been more satisfied with is service. Thank you Dan!
9/8/2019
Steve S. VERIFIED CUSTOMER
It seem like Dan did not want to do the warranty job and tried to say that something I did was the cause of the issue. But at the end the job was covered.
9/8/2019
Steve C. VERIFIED CUSTOMER
Adrian has always been there to figure out what was going on with my truck. I had my truck serviced there numerous times and do not have any complaints. Adrian and the other service Reps have been great. Thank you
9/8/2019
Luis V. VERIFIED CUSTOMER
I disappoint that when I picked up my vehicle was dirty I would left happy with a courtesy vehicle wash you got to keep your customers happy. A happy customer is return customer
9/7/2019
Paul C. VERIFIED CUSTOMER
Had a pleasant experience. Thanks for the great service. Paul C
9/7/2019
Seldon Kenneth. VERIFIED CUSTOMER
I was informed that the service would be quick, a couple of hours. The vehicle was brought in at 0700 for a 0730 appointment. I sat in the lounge as instructed and was told I would be notified once the vehicle was completed. A little after 10 o’clock I went to the restroom upon coming out is when I noticed my vehicle parked out front. I went out to confirm it was my vehicle then went back to the service department section and asked if my vehicle was ready and how long has it been ready. I was told about 45 minutes ago and I should have received a text message stating so. I informed Dan I had not received a text. He went to the ladies at the desk and asked if they had text me which they replied yes. Again I stated that I had not received it. His response was maybe there was no service. I asked if he wanted to view all the messages I got from work because I should have been there already. He then blurted out an incorrect number. Which upset me even more, when I scheduled the appointment I provided them with my contact information and even received a confirmation call the day before on my phone. To be honest I hate when I have to bring my vehicles here because the service is always bad
9/6/2019
Mark K. VERIFIED CUSTOMER
He is the best of the best no body like him.thank you guys for hiring people like him.his service 1000%
9/6/2019
Saveria V. VERIFIED CUSTOMER
Just too efficient. Thanks
9/6/2019
Kellye C. VERIFIED CUSTOMER
I feel like a valued customer.
9/5/2019
Shawn U. VERIFIED CUSTOMER
Excellent Customer Service!!!
9/5/2019
Leoloy O. VERIFIED CUSTOMER
Awesome guy always a great experience instead of a ****.
9/1/2019
Michael Lee. VERIFIED CUSTOMER
I was on a very tight schedule due to a doc tor appt. and was taken care of in timely manner.
8/31/2019
Elaine T. VERIFIED CUSTOMER
Dan is a great guy to work with.
Very professional!
8/30/2019
Linda J. VERIFIED CUSTOMER
Bill & your crew including the office staff always take care of business in a professional manner! Thank you so much AV FORD!
8/30/2019
Brian J. VERIFIED CUSTOMER
Dan got me right in and took care of my vehicle for me and I had it done the same day even though I couldn’t pick it up but the service and your service techs are awesome and I thank you for your service along with the writter s