No one went over my multi point inspection with me. It was on the floor board of my car on the passenger side. I only saw it because my daughter stepped on it and I asked her to hand it to me but that was like 7:45 that night. When I looked at it I noticed there was a oil leak AGAIN! This car is only two years old!! So I had to call, I was already in a loaner and now I have to come back in, get another loaner and they have to see what’s wrong with it again. This should have been addressed and reviewed before he called to say my car was ready. He applogized but this is frustrating. Also the allignment is off and the battery may need to be replaced. Again, not addressed before pick up.
1/26/2019
Jose V. VERIFIED CUSTOMER
Wath a great surprise for the service!, an awsome and fast job, thank you so much.
1/24/2019
Alex N. VERIFIED CUSTOMER
Mr. Duggan was extremely polite and kept me in touch with the process of the repairs. Mr. Duggan is an asset to the organization and I hope Gary Crossley rewards employees like John for their great service. I would definitely recommend this dealership to anyone who is looking for speedy and efficient experience. I chose this dealership over Metro Ford and I’m glad I made the right decision.
1/24/2019
Steve S. VERIFIED CUSTOMER
I could never get Stacy in Aftermarket Parts to call me back. Very poor communication. Also, my contact info continues to be wrong in your system. No matter how many times over the years I give you contact info, you never correct in your system.
1/24/2019
Linda F. VERIFIED CUSTOMER
Great service proud to own a ford
1/24/2019
Marcella V. VERIFIED CUSTOMER
I have always taken my car in for service since I have owned
It and know one has stired me wrong!!
1/24/2019
Sandy H. VERIFIED CUSTOMER
Very nice and professional. Everything was delivered as promised
1/24/2019
Thomas D. VERIFIED CUSTOMER
Dustin is great! Very helpful!
1/24/2019
Kevin R. VERIFIED CUSTOMER
Very satisfied
1/23/2019
Rob H. VERIFIED CUSTOMER
I can’t say enough how satisfied I am with nthe excellent service that I received!
I will definitely bring my vehicle back and I will recommend you to my friends. Thank you
Bryan is very professional and made it a very good experience!
1/23/2019
Jason M. VERIFIED CUSTOMER
Did well this time
1/23/2019
Brian W. VERIFIED CUSTOMER
Thank you
1/23/2019
Randall S. VERIFIED CUSTOMER
They got to it right away and out just about as fast.
1/23/2019
Sharri P. VERIFIED CUSTOMER
this vehicle still is having issues and I am very frustrated at this point & feel that Ford should buy this vehicle back. I do not trust it. you have had it for over a month and it still has issues.
1/22/2019
Salvatore T. VERIFIED CUSTOMER
Despite being busy, you guys got it done quicker than anticipated. Thank you!!
1/22/2019
Bill S. VERIFIED CUSTOMER
I really appreciated his willingness to work me in with having an appointment.
THAT WAS A VERY BIG DEAL FOR ME !!
1/22/2019
Helene G. VERIFIED CUSTOMER
I arrived unexpectedly at 4 PM with a dead battery. I was greeted by a familiar face and taken care of promptly, thank you very much!
1/22/2019
Nathan B. VERIFIED CUSTOMER
Bert was the man!!
1/22/2019
John C. VERIFIED CUSTOMER
Did what was needed and advised about didn’t push other work if not absolutely needed.
1/22/2019
Christal S. VERIFIED CUSTOMER
Matthew was courteous and friendly. He explained the service to vehicle in detail and got me in and out quickly. Great job.