I did not have an appointment. Got there a little after 7:00 and was out before 8:00 which was faster than I expected.
8/7/2017
Robert H. VERIFIED CUSTOMER
I have the pre-paid maintenance plan from Ford, and I have all my regular service performed by Quick Lane. Friday, I brought my vehicle in because I needed a battery replacement. During the visit, I received a call from the service manager stating I needed a new air filter. I then explained to him that I have the pre-paid maintenance service and it should have been replaced as part of that service plan. So one of two things happened: Option 1, my air filter was not replaced at the last service interval to replace it, or option 2, your personnel was trying to sell me something that was not needed. Either way, I do not have 100% confidence that I received honest service.
8/7/2017
Charles R. VERIFIED CUSTOMER
I was very impressed both when I brought my vehicle in and when I came back to pick it up-it was very quick and everyone seemed to want me, the customer, to be happy.
8/7/2017
Jon O. VERIFIED CUSTOMER
They got me in and out really quick this time. But you guys are getting so busy any more that you may have to think about expansion in the near future.
8/6/2017
John J. VERIFIED CUSTOMER
Kyle is very good at his Job when I come in he will take of my truck I can't say enough about the service I get from him
8/6/2017
Lucretia M. VERIFIED CUSTOMER
Today was the fastest service I've gotten!!
8/6/2017
Bret F. VERIFIED CUSTOMER
They did what I told them not to do, horrible experience
8/6/2017
Luis F. VERIFIED CUSTOMER
Casandra provided the best I've ever received.
8/6/2017
Debra S. VERIFIED CUSTOMER
I was told that I had an oil leak. It is not listed any where on the paper work that I received. So that I could reference it at a later date for possible future repair.
8/5/2017
Darla S. VERIFIED CUSTOMER
Always a pleasure
8/5/2017
Steven W. VERIFIED CUSTOMER
It took way longer to fix my truck than I thought it should
8/5/2017
Lindsey F. VERIFIED CUSTOMER
Tyler is so helpful and informative each time I have to come get service at ford.
8/5/2017
Michael K. VERIFIED CUSTOMER
I had a 9am appt on Thursday to drop off my jeep for warranty work. I was told Thursday night that it had not even been looked at yet but it would be on Friday. No offer of a loaner or anything. I have to drive a lot for my job and we have 4 kids. It was very inconvenient. Then I got a text Friday night that it STILL had not even been looked at. I don't even understand why u made an appointment for me at 9am Thursday, if you couldn't even look at it by 4pm the next day?
8/5/2017
Shelly C. VERIFIED CUSTOMER
Very fast! In at 8am,done by noon!
8/5/2017
Keyth P. VERIFIED CUSTOMER
I was in and out in an hour! Almost always have great service! Kyle did great.
8/5/2017
Wayne O. VERIFIED CUSTOMER
Everything went well and quick. He did a great job. The men in the shop did a great job also.
8/5/2017
Buster R. VERIFIED CUSTOMER
I said no due to the fact I have no ideal who he is so how would I know if he did a good job or not or some more of the rest of the stuff that is promised and then look out if you need something.
So as I said how could I rate someone if I have no ideal who they are.
8/5/2017
Brian M. VERIFIED CUSTOMER
Great job!
8/5/2017
Tommy L. VERIFIED CUSTOMER
I thought I was receiving the works package for 33.95 but as it turned out we paid 43.95 and the rep that explained why it was more was very condescending to my wife.