If I bring my car in to have a repair is completed I expected all of those repairs be completed and that for one of those issues to become worse when I leave there.
1/21/2019
Solomon L. VERIFIED CUSTOMER
great service
1/21/2019
Derek M. VERIFIED CUSTOMER
David is an asset to Gary Crossley Ford. My situation wasn't an easy one for him to be involved with, but he and Gary Crossley Ford did a great job.
1/20/2019
Kurtis O. VERIFIED CUSTOMER
Did a great job as always , Jermey always goes the extra mile when serviciwhen servicing our Edge, I know my car is in good hands when Jermey has it always a great job!
1/20/2019
Chris K. VERIFIED CUSTOMER
I was really happy with the service
1/20/2019
April H. VERIFIED CUSTOMER
Bert was really nice and kept me updated throughout the service.
1/20/2019
Marilyn S. VERIFIED CUSTOMER
We always use synthetic blend oil and noticed on the ticket that a different oil was used. Please contact my husband, Kent at ****-****-xxxx.
We have always been pleased with our service at Crossley Ford but just had a question regarding this issue. Thank you. Marilyn S
1/20/2019
Scott S. VERIFIED CUSTOMER
When I was told I needed a new battery I said let me call you back in a minute and the service guy on that called me said ok and hung up. When I called back 10 minutes later to tell him to change the battery he did the same thing. When I dropped it off I said that my four wheel drive was acting up and the guy said whoa we aren’t mechanics here you have to go next door. If you aren’t a mechanic why am I trusting you with my truck?? Not the same people at the quick lane and I think these people are lacking customer service skills
1/20/2019
Alva M. VERIFIED CUSTOMER
Good experience, was even provided with a loaner car. Considering what was wrong with the car, repair time was completed quickly.
1/19/2019
Nonnie A. VERIFIED CUSTOMER
I was told the wait was an hour or more but they had it all done an I was back home within that hour.. thank you for the quick service.
1/19/2019
Matthew D. VERIFIED CUSTOMER
Great Service!!
1/19/2019
Anthony B. VERIFIED CUSTOMER
Ivy is very professional and is great to work with
1/19/2019
Joshua M. VERIFIED CUSTOMER
Took a long time. Wont listen to the issues at hand. Wouldnt defend us for something that should be warranted. Things are just as bad (1 out of 4 things actually fixed, we think anyways) and now another issue believed to be caused by what was done. They werent willing to have our back with Ford because we didnt buy the particular vehicle from their dealership, when we have been past purchasers, use their maintenance services, and have used their collision center. Worst overall dealership experience we have ever had. EXTREMELY disappointed!! They only care about their bottom line!
1/19/2019
Jewel P. VERIFIED CUSTOMER
Information
1/19/2019
Robert B. VERIFIED CUSTOMER
Great job
1/19/2019
Erich C. VERIFIED CUSTOMER
Ivey is excellent
1/19/2019
Kenneth A. VERIFIED CUSTOMER
Dustin was very informative and helpful
1/19/2019
Diane L. VERIFIED CUSTOMER
Top notch
1/19/2019
John O. VERIFIED CUSTOMER
Jeff and David did an outstanding job of tracking down my problem. Thanks.