Valley Hi Kia Auto Repair Service

Awesome!

Service employee was very professional

We'll done William Enriguez for your service form valley hi kia ....

Thank you brenda Serrano i appreciate your service from valley hi kia ..

Andy welcomed me as I walked in, great customer service...and not having an appointment I was quickly taken care of .????

Always pleased

Awsome service vechile done in timely manner

We are have problems with the push to start button on two separate times sounding like it stays engaged, service department could find the problem. Was also told I would get a courtesy wash and that didn’t happen!

Real nice man. Knowledgeable in his job.

Best dealership I have ever dealt with Vince and everyone fabulous!

The car was done when they said it would be it was clean and no problems I always bring my tears and I have two of them Denali High

Excellent service

I dropped my car off on Thursday morning. The advisor on the phone said a drop off recall and a new battery should take about 5 hours. I said I would pick it up the next day(Friday) because I wanted to have them drive the car to hear the noise coming from the left front suspension. They said that would work. I get a text 11:04 am Friday morning saying they are taking good care of the car and would text me when it was ready to come home. I called close to 5pm to find out what was happening with the car. The advisor said that they were having problems with the recall and we’re trying to get advice from Kia Corp. but they were closed until Monday. I said fine I’ll need a loner car. I was told they didn’t have any on hand but they said they do go through Hertz or Enterprise. I said great, hook me up. He replied I’m sorry but I need authorization from Corporate. I replied, and they aren’t open till Monday right. He said yes sorry. My family was one car short for the weekend with no compensation. The part that disturbs me most is there was no communication between the service department and myself from 11:04am and close of business. The right thing to do would have been to contact me and explain they were having difficulty and I should come and arrange for rental while Corporate was still open. We decided to have more work on the Soul but are unsure if we’ll take it to Valley-Hi Kia.

Brenda is always very pleasant. Very knowledgable and very helpful. Always customer-friendly keeping a smile. Thank you, Brenda!

William is the best!

Very professional

Great job

I made an appt for 8am, my vehicle was not ready until after 12pm. I would have really liked to have my vehicle sooner but was told there was a dealership inspection going on.

Great service

Vincent was very helpful and was able to squeeze my car in today and did everything possible in order to get it back to me today for the weekend. Very great employee.