Sutton Ford Auto Repair Service

Everything went well at Sutton Ford service team. Keep up the good work.

Melissa was awesome as always. She worked hard communicating with the manufacturers to assist with financing my transmission problem. She’s courteous and professional.

I called a week before my appointment to see if I could have a tire brought in because I knew there was a piece of metal lodged in my tire and thus I’d probably need a new one. Instead, the gentleman on the phone said that they couldn’t pre order a tire before physically inspecting the vehicle. I even offered to send a photograph, however, if that would have helped make a determination before I arrive so I could minimize my time at the dealership. Yesterday, when I arrived the technician mentioned that I probably wouldn’t need a new tire upon a quick initial inspection and so I told him I would wait for my vehicle at the dealership. Then, he calls me an hour later while I’m waiting in the showroom areaand instead of letting me know that my car is ready he tells me that I, in fact, do need a new tire and I’ll have to come back to the dealership in the late afternoon when the vehicle is ready. I ended up wasting a hour at the dealership when I had a meeting later that morning that I could have been preparing for. This could have all been avoided if the First Gentleman I spoke with on the phone would have just pre ordered a tire when I called to make him aware of the situation in the first place. I understand the financial risk to preordering tires from the dealer’s vantage point but he could have at least offered me the option to pay for it myself if I would have liked to hedge my risk.

Bryan Jones always makes sure my cars are taken care of! Thank you!

Very good

He was very professional

My first comments weren’t accepted, Bryan was great. Service was slower than expected, requested an envelope for paperwork and the person said no with a smile. Thank you.

Mr Jones was well informed and answered my questions.

Outstanding professional service.

Quick service but also I could sense a genuine concern from the employees to get me back on the road asap. Thank you

Great customer service as always

Love ❤️ Sutton ford and the great workers. Especially Jason at the front desk and the young man that serviced my car with a spirit of EXCELLENCE! I have a Nissan Rogue and a Ford Escape I purchased but I love ❤️ the service and the people. Thank you

No comments

Everything was smooth and all work discussed beforehand. Melissa is friendly and listens to concerns.

Sutton ford took care of problem.

Me hicieron cambios y no me avisaron necesito una explicación. si son tan amables me pueden hablar en español.

Staff was very nice and helpful and the service people did a nice job on my car

Gloria was very professional and was very consistent when communicating timeframes as it pertained to my car being serviced. Thank you all for your for your professionalism.

Jason Scott made sure that my car service needs were well taken car of. I’m looking forward to working with him again on my next service need at Sutton Ford.

You're a very good customer service skills and he know how to take care of business and get the job done right the first time.