I made an appointment today to specifically get my brakes fixed due to the severe grinding. I paid 224.00 for the maintenance packet and a new air filter and was told that my brakes were fine. I was told that the grinding was probably due to the rain and dust particles. I took my car home and was one block away and my car starting grinding so badly that I could barely drive it the rest of the way home. I am very dissatisfied because my problem was NOT fixed after I sat there from 11 am to almost 2pm. My time was wasted. My suggestion is, if someone comes in and say their brakes are for grinding, then THAT problem need to be fixed first and foremost.
11/22/2017
Thomas C. VERIFIED CUSTOMER
Everything was great with your service-but- I had to wait 55 minutes while they washed the car. Everyone kept checking on it. Everyone in service is delightful. Tom C.
11/22/2017
Dwayne P. VERIFIED CUSTOMER
great job
11/22/2017
Ramon M. VERIFIED CUSTOMER
Jillian was excellent....the place was busy with phone calls and customers but she handled it very well. I never felt like a **** and most importantly I felt as if I was the only customer there. Very polite and she smiled even with such a busy waiting room!
11/22/2017
Margaret M. VERIFIED CUSTOMER
Today when I drove in David was there to greet me, always pleasant and very professional. David always takes his time to explain to me what has to be done to correct the problem with my truck. I like that David checks in while I wait for my truck was being service. Very satisfied with the service I received from David Pleckham.
11/22/2017
Michelle N. VERIFIED CUSTOMER
Erik was very helpful and very efficient. This was my first experience and it couldn't have gone any better. Thank u Erik!!!
11/22/2017
Franchon F. VERIFIED CUSTOMER
Melissa always seems to go above and beyond in her level of service. She is always polite and has positive energy. I LOVE working with her! She always does the 'and then some' to improve the overall service experience!
11/21/2017
Kimberly J. VERIFIED CUSTOMER
Great Staff, I always feel that they care and always get the job done
11/21/2017
Larry B. VERIFIED CUSTOMER
The people was very nice
11/21/2017
Michael G. VERIFIED CUSTOMER
Very helpful.
11/21/2017
Deborah D. VERIFIED CUSTOMER
Jillian is just awesome! She is one of the sweetest people at Sutton. If you need to model customer service training after someone the Jillian is your person!
Always friendly and smiling!
You have a gem in Jillian!!! Don’t ever lose her!
11/21/2017
Robert H. VERIFIED CUSTOMER
The details are very noticeable and then service was fast thank you very much
11/20/2017
Phillip P. VERIFIED CUSTOMER
This is to let you know you have a great manager! He went beyond the call of duty. I had inadvertently left my cell phone at home. Since the work would take longer than I expected he let me call my wife to let her know what time I would be home. When it was completed early he called my wife to let her know I was on my way home. At the time it was poring down rain and he said he would let her know and just head out. BTW the car was parked next to the door so I didn't have worry about getting soaked. I wish I could have gotten his name to thank him personally, but all I have to say he is an asset to your organization. Also kudos to all at Suttons...
Phil Pursley
11/19/2017
Martin G. VERIFIED CUSTOMER
Very helpful and courteous. Kept searching until he resolved the problem.
11/19/2017
Denise L. VERIFIED CUSTOMER
Que paso Bryan? Keep the kindness and honesty!
11/19/2017
Lisa M. VERIFIED CUSTOMER
Peter made the cold rainy morning quite nice. Thanks Peter.
11/19/2017
Claudia C. VERIFIED CUSTOMER
Very satisfied with service received.
11/18/2017
B T. VERIFIED CUSTOMER
Excellent service
11/18/2017
Ronnie B. VERIFIED CUSTOMER
The job was done but I was disappointed that the techs could see me tire pressure low warning and did nothing to retire it Like check the pressure or see if something was wrong