Bryan , has always treatment me as a customer should be
His genuine concern about my car functioning properly .
Where is most would just let you get what you came for Bryan
Will let you know additional what will prolong life of your Vehicle
That’s what I look for in service. He had it down to a science .
I will always have my car service at Sutton Ford. ????????????
3/17/2018
Catherine G. VERIFIED CUSTOMER
Excellent service from melissa I always go to her she is great always pleasant
3/17/2018
Elvis T. VERIFIED CUSTOMER
Jillian was excellent as also. I didn't get the opportunity to submit the survey the last time she helped me out but she is always provided excellent service
3/17/2018
Maureen H. VERIFIED CUSTOMER
You are so lucky to have such a great employee. Melissa is an asset to your dealership. Her professionalism was outstanding
3/17/2018
Ivory M. VERIFIED CUSTOMER
The work was done quickly and well.
3/16/2018
Alan C. VERIFIED CUSTOMER
Excellent Service!
Mr. Dave Pleckham was terrific the way he
managed my service experience at Sutton Ford.
Great Job!
3/16/2018
Gerald R. VERIFIED CUSTOMER
Thank you Erik
3/16/2018
Qiana S. VERIFIED CUSTOMER
Great service, thank you
3/16/2018
Rita H. VERIFIED CUSTOMER
Sutton Ford offers services that make it a pleasure doing business with there is no other dealership that I have ever dealt with that makes me feel so special I have referred friends and family and will continue to do so
3/16/2018
Natalie M. VERIFIED CUSTOMER
Thank you. My first time being serviced here since purchasing my vehicle in 2014. Dave was absolutely great. Professional and great customer service!
3/16/2018
Annette C. VERIFIED CUSTOMER
Very friendly and accommodating.
3/16/2018
Ricardo D. VERIFIED CUSTOMER
Great service.my thanks too him and those involved.
3/16/2018
Theresa M. VERIFIED CUSTOMER
Very responsive and nice
3/16/2018
Emily T. VERIFIED CUSTOMER
Erik was extremely helpful and very nice. He made me feel less stressed about my car. Thank you so much Erik you are awesome.
3/15/2018
Willette H. VERIFIED CUSTOMER
Everything is professional.yes very good.
3/15/2018
Lillian H. VERIFIED CUSTOMER
Melissa was very professional, patient, caring and thorough. She made this a pleasant experience in spite of the unfortunate situation
3/15/2018
Millie B. VERIFIED CUSTOMER
Everything was fine with the exception of scratches on outside and the interior was not fully clean
3/14/2018
Gwendolyn K. VERIFIED CUSTOMER
I came in 3/12 because I had experienced a dead battery on 3/11 and had to get a jump start to drive home from a location. I came to the Service Desk who referred me to Quick Lane.
I gave the Service Rep a detail of my experience and agreed to an oil change and tire rotation as those services were due for my car.
My battery was tested and failed the test, yet I was told that it was a Service Dept. issue and that I had to make an appointment for Service. I called Service from a desk by the Service Dept and was given an appt. for 3/13 at 9am. I came back 3/13 and went to the Service Dept. only to be told that Quick Lane should have handled it and I was walked back to the Quick Lane area.
Two days and several shuttle rides back and forth to drop me off and pick me up at work seems excessive for a simple battery replacement to me.
I now have a new battery but it seems like it could have been handled with one visit not two.