Sutton Ford Auto Repair Service

Jessica was friendly, professional, helpful and made me feel like a valued customer.

The misc fee should be discussed up front. Also! My car was wash without consent which seems nice but my car was scratched…as was cars I’ve known to receive the free service in the past so would not have accepted had I been told. That $35 service charge to cover “rags, extra bolts, etc” is most definitely a charge to consumers so Ford can keep profits higher. Terrible.

Jessica was nice

Job well done.

Thanks

Very sweet young lady. A pleasure to deal with.

Excellent service.

Jillian was fabulous! She explained the amount of time the techs would need the car, and then when I returned to the waiting room, let me know that the techs were almost finished. She was extremely professional.

Jillian was great and the employees were great and very polite and helpful everything went well I had no problems it's all good I appreciate you all and

I'm very satisfied with the work I received.

Wanted to know all the problems with my vehicle so I can get it fixed there

Friendly and knowledgeable and was able to get the information I needed

Jessica was extremely helpful.

It's the best place in town if you're looking for a good service come in a sudden ford

Over all great service

Jillian is the best!

I'm displeased with the so called works package, and everything else, I brought my car to the Ford service center because I trust you guys, to tell me this truth about my car. I thought if there was a poteny danger or risk brewing you would warn me or make suggestions, but my engine failed. Even though I it had regular check up. How could this happen without any possible warning.imnvery dissatisfied because someone should have seeya potential danger. I was never warned of any danger or suggested additional maintenance m my car needed or any possible near failures. The car appeared to be in good condition. Suddenly I have engine failure. I feel like if Ford certified trained service workers were as efficient as they proclaimed they were this could have been prevented. I couldn't believe my engine died after having regular maintenance check up. Do overall the entire service department let me down, not just the one technician. If I were to rate you guys it would be a 0(zero). I have been aSutton customer since, the year of 3000.in the past you took very good care of my vehicles, now I have no faith in your service department. Not do I have transportation because of the engine failure. If I had another Ford explorer I would be skeptical about having someone from your service department service my vehicle.yhanks and be safe.

Excellent customer service by Jessica. She was bright, friendly and went the extra step to explain the services available. She schedule me for service that couldn’t take place today. She made my visit to Sutton Ford pleasant and easy.

Jessica was very nice and had a warm personality. I enjoyed the service she provided for sure!

Jason was excellent. Great personality and knowledgeable. Kept me informed every step of my repair process. Customer service and follow-up was exceptional.