When making my appointment, I asked how long it would take for the maintenance my car said was needed. I was told about 1 hour, which I decided I could simply wait for. When checking in I was then told there were 2 “computer recalls” And it would actually take 3-5 hours. I then asked for a shuttle, but you don’t have any due to COVID. I ended up getting my son to come get me, luckily he was available. I wish I would have known ahead of time, when I asked, so I could have planned better.
8/18/2020
David T. VERIFIED CUSTOMER
Marty provided me with excellent customer service. I definitely would give him a 5/5 for his customer service today. Thanks
8/18/2020
David V. VERIFIED CUSTOMER
Alexandra was awesome!
8/18/2020
Daniel S. VERIFIED CUSTOMER
My service rep was outstanding, timely, and kind
8/18/2020
Robert G. VERIFIED CUSTOMER
Very, very good service; personal and professional!!
8/16/2020
Shannon H. VERIFIED CUSTOMER
I have been with Honda many years and they still meet all my expectations!
8/16/2020
Jennifer S. VERIFIED CUSTOMER
Great service as always!
8/16/2020
Richard V. VERIFIED CUSTOMER
Customer service was unbelievably.
8/16/2020
Anna J. VERIFIED CUSTOMER
Took longer than expected.
8/16/2020
Victoria C. VERIFIED CUSTOMER
Two items:
Both of the hand sanitizer stations in the service rep ares and the waiting area were empty. Just seems wrong in the current COVID environment.
We received an anniversary “gift certificate” that I was going to use for $25 off an oil change. We also received a coupon for a $39 oil change. One service rep stated that you could apply a gift certificate to any service - - consultant with some of the wording with the certificate. The other rep said it was considered a “coupon” and could not be combined. Why have a gift certificate if customers come in for service and have other generic offers/coupons? Service reps should not be inconsistent and perhaps consider giving the benefit of the doubt to the customer.
Only reason for getting the oil change is to keep Carfax from reporting that it was not maintained. The vehicle actually had very little mileage on it over the last 5 months - just timed out.
8/16/2020
Undrea H. VERIFIED CUSTOMER
Amazing
8/16/2020
David R. VERIFIED CUSTOMER
Good
8/16/2020
Luke L. VERIFIED CUSTOMER
Easy 5 in my book.
8/16/2020
Raymond D. VERIFIED CUSTOMER
Great service.
8/15/2020
George R. VERIFIED CUSTOMER
Satisfied with the service and the timely manner which it was provided. Your service department is friendly, courteous, and efficient.
8/15/2020
Jaime J. VERIFIED CUSTOMER
Alex was great. Even though I arrived at the end of the day, she was able to schedule me to get transmission, brake and oil fluids changed.
She also answered my questions thoroughly.
8/15/2020
Rachel T. VERIFIED CUSTOMER
I will be contacting corporate Honda, as well as the BBB and I'm considering contacting an attorney. I have paid so much for my car to find out someone hot wired a fuse relay, which failed. My vehicle was never fixed. It's worse off then it was when I brought it in to you guys to look at. I have not posted on social media yet as I want to speak with corporate first.
8/15/2020
Lorn C. VERIFIED CUSTOMER
Kevin is awesome
8/15/2020
Michael W. VERIFIED CUSTOMER
None.
8/15/2020
Jess L. VERIFIED CUSTOMER
Wolf was great. Really took care of my family and made sure got new parts in my car. Wolf made this situation not a total frustration. I am frustrated with Honda in having a major problem with my vehicle at 62 k miles and having to fight to is my extended warranty. This experience will make me think twice about buying another Honda.