I would really appreciate a shorter appointment time for an oil change, tire rotation and car wash. My two kids and I waited 2 hours. Other than that, my experience was positive.
8/26/2020
Matt P. VERIFIED CUSTOMER
Marty was great. Having my seat belt fixed under warranty is great. What I DON'T care for is getting text messages that make it appear as though someone is communicating with me and then having all of my texts to Freedom go unanwered.
8/26/2020
Jessica O. VERIFIED CUSTOMER
Alexandra was fantastic in arranging all the details of the oil change plus 4 other recalls that had popped up since the last oil change. She was personable and even arranged a rental car for me so I wouldn’t be stuck at the dealership with an infant for 6-7 hours. Grateful!
8/26/2020
William W. VERIFIED CUSTOMER
Good work
8/26/2020
Waihini Waimea. VERIFIED CUSTOMER
5
8/26/2020
Rochelle F. VERIFIED CUSTOMER
My advisor, Wolf, was exceptional and I am happy with the service that I received.
8/26/2020
Edward S. VERIFIED CUSTOMER
Thank y'all for getting it done & back to me so wuickly
8/26/2020
James B. VERIFIED CUSTOMER
5
8/25/2020
Brian B. VERIFIED CUSTOMER
I replaced 1 Michelin Primacy MXM4 tire as I was told it was not repairable. The service advisor intially quoted me $130.00 for a similar size tire. I told the advisor that I wanted the exact Michelin tire type put on for the new replacement. He said he would check on that. About an hour later, I received a call back saying they had an “exact” match for my tire, but it would cost $190.00. I authorized that cost for the exact match tire. When I got home, I realized that a Michelin Energy Saver A/S had been put on. Not the Primacy MXM4 that I was told I would get. Not happy with Freedom Honda for this deception.
8/25/2020
Shams F. VERIFIED CUSTOMER
I drove my vehicle in perfect working condition, waited until I was told that the oil change was completed. Drove for seven miles, parked, wouldn’t start. Talked to Kevin and was told to tow it to Freedom Honda so they would look at it.
On Saturday, I got a text that they found the problem but will keep it until Monday to keep running and will call me to pick it up.
Later I received a message that the head gasket was blown up and it would cost almost $6000.00 to change the engine.
This is plain robbery. I will post my unbelievable story everywhere and want my car back as I dropped it there.
I have always trusted Honda and Acura but regretfully I lost my trust.
Thanks
Shams F
8/25/2020
Marcus A. VERIFIED CUSTOMER
Was told my engin filter was going bad but I had just one put in 5 days ago
8/25/2020
Gail L. VERIFIED CUSTOMER
Rating is a 5. Alex D was very helpful, explained everything clearly, and professional but friendly. I couldn't ask for a better experience.
8/25/2020
Alisha W. VERIFIED CUSTOMER
I was pleased with the service provided by the staff. Mr. Kevin Whitlock was my service advisor and he ensured that all concerns were addressed in a timely manner. Mr. Whitlock ensured that the rental car that I requested was pulled up and ready to go upon completion of check-in. I will continue to conduct business with Freedom Honda due to the quality service that Mr. Whitlock provides
8/25/2020
Faith D. VERIFIED CUSTOMER
Michael was outstanding. I would request him as my service advisor In the future. He is kind, professional and timely
Sean
8/25/2020
Kisten B. VERIFIED CUSTOMER
Always great service at Freedom Honda. Mr. Whitlock was very helpful, as was the female (didn’t catch her name) who answered my questions about the work that was completed, when I paid my bill. Appreciated the salesman who opened the door for me as well. Great staff from beginning to end.
8/25/2020
Stephen B. VERIFIED CUSTOMER
No thank you for your services you all we're great
8/25/2020
Kris S. VERIFIED CUSTOMER
Stephanie is so great to work with!
8/25/2020
Esh G. VERIFIED CUSTOMER
Mr Wolf was wonderful. Thank you
8/24/2020
Melissa G. VERIFIED CUSTOMER
The service itself including the man who helped me was great. It’s the time I had issue with. My appointment was at 11:30- I arrived at 11:15 (with my young sons because I’m a single mom) and it wasn’t don’t until almost 2pm. For just an oil change. Couldn’t do the computer upgrades and was told I’ll have to come back, leave my car all day (I don’t have another vehicle or family out here).
8/23/2020
Jay K. VERIFIED CUSTOMER
Repair was not completed and I don’t think service tech understood the issue