Freedom Honda Auto Repair Service

Thank you Alexandra! You did a great job taking care of my cr-v 10/10 customer services.

Alex was very professional and helpful and made sure I understood everything before I left.

Great customer service ????????

Alexandra made sure the work was done well and in a timely manner. A good experience and appreciated the car wash.

Every time I go to you guys I get to work with Alexandrea, and I feel super lucky about it, she is amazing at what she does, always goes the extra mile, keeps you informed. Truly and amazing employee.

Not satisfied at all with service provided. As I explained when I arrived Friday morning, ...my 2017 Honda hybrid car had been hit by deer...so took it to Caliber Collision in Falcon for repair...once completed (2.5 weeks later), car would not start when they gave me the keys to it---so they jumped it and claimed the battery just needed to recharge (so drive it a few hours)...however, I knew that would not work--as the battery was only 3 years old and I didn't believe that was the issue...but I brought the vehicle to ya'll (that day) and your maintenance folks performed a battery test (showed a 288 cCCA for a 500 CCA rated battery) ..and off I went to drive the vehicle for an hour...and the next day, no start again (as obviously the battery was dead---but why). So I visited you'll Friday morning, explained above, and suggested "I Believe" they jacked something up during the disassemble/reassemble process and can ya'll take a look at it, once I jump start it and brought it in....and service rep agreed. When I came back, I had the entire Caliber Collision Repair listing and also showed you the Honda battery test (from Thursday). Your first expression was 'need new battery' after reviewing the battery test data. When I was informed everything was done (about 2 hours later), I came to pick the car up. There was a delay when Kevin (service rep) called for my Honda (to be brought to the front) and I joked "dead battery again?)...but finally got the car...when I arrived home, I saw that no diagnostic was performed and thought ok.....I was definitely disappointed....but thought....let's see how this plays out. Had my doubts. So----here I am, Sunday morning at 0700, jump into the Honda (and this will be the first time I try starting it, since driving it around after the Friday pickup from the dealership), and NOTHING!!!!!!!!!!!!! There's an issue with this car....and I still believe it had something to do with the disassemble and reassemble process by Caliber Collision. Can ya'll assist me or not? My number is ****-****-xxxx

Fast, reliable and great customer service!

Knowledgable, welcoming and courteous. Excellent service representative for Freedom Honda.

Great service courteous staff, and exceeded my expectations on time of service

Alex was awesome and helped me get the service I needed at a reasonable price! And her personal attention to my car issues made me want to come back. I was very satisfied with my experience.

Jeremy was kind and made my experience at Freedom Honda a good one. I’m thankful for the time he took with my situation. He is professional and personal and because of his kind thoughtfulness I will come back for future business.

Alexandra was great. Knowledgeable, personable, professional. We had an oil change, transmission drain/fill, and a recall on the shifter handle. We’ll be back for future service.

Great job!

I waited over 3 hours for an oil change after I was told it would take an hour because it appears that technician didn't know that he was assigned to tell me when my car was ready. Very frustrating to find out that the poor communication within your team led me to sitting there waiting for longer than I should have.

Kevin made it easy to understand the problems with my car and didn’t pressure me into paying for anything I didn’t need to.

I thought the service was great!

Kevin was great and so was Stephen the shuttle driver.

Marty was awesome!!

Danny’s service is exceptional. I know when I leave, the work has been well done.

Alex is great! I was in two times in the last week. Both times she said it should take about 30 minutes. Both times it was almost 2 hours. Maybe in the future overestimate the time it will take, that will decrease frustration and allow the customer to make plans to use that time wisely.