Extremely thoughtful & courteous. Very small matter with no appointment, but your team was all over it.
2/28/2019
Paige M. VERIFIED CUSTOMER
Eliseo is always great! I’m lucky to be able to work with him.
2/28/2019
Mark S. VERIFIED CUSTOMER
Poor communication about status of vehicle and repairs needed. Car not ready for pickup.
2/28/2019
MARTA M. VERIFIED CUSTOMER
I had a great experience visting San Rafael Mercedes delear . Angelo, It’s a people person. He treats customers with care and respect. A+ for Angelo.
2/28/2019
Earl B. VERIFIED CUSTOMER
Good job - done on time
2/28/2019
Lino S. VERIFIED CUSTOMER
Great team to do business with!
Thanks for nice chat Mark .
2/28/2019
Richard G. VERIFIED CUSTOMER
Eliseo Estrada is a GREAT service manager.
My car was completely serviced & ready on
time. Eliseo is a superb gentleman !!
Richard G
2/28/2019
Kathryn C. VERIFIED CUSTOMER
Mark is terrific, the best.
2/27/2019
Leonard G. VERIFIED CUSTOMER
Steven is very thorough and cordial.
2/27/2019
Julia S. VERIFIED CUSTOMER
My service advisor, Anthony, was a little bit rude when I was communicating with my husband, trying to decide whether or not to replace my rear tires immediately or to wait until he got back next week. All he had told me is that the tread was close to 3 millimeters. That means nothing to me, but my husband, who is the technical director for a race car team, was concerned that I shouldn’t wait, so I was sending him a photo of the tread and I asked how long it would take to replace the tires since rush hour was approaching. Anthony said he had no idea how long it would take, and kept saying “this is why I called” in a mocking tone. He gave me no indication if it was unsafe to drive or if the suggestion was to replace them sometime soon. I don’t mind that he didn’t have advice for me, but his time was out of line when I was trying to figure it out. I’ve worked with Sarah in Santa Rosa for years, who is just fabulous, and I’ll be going back there next time.
2/27/2019
Edmund S. VERIFIED CUSTOMER
Took too long
In addition the team pointed out that our wheels were out of alignment— if that was the case why didn’t you point that out to us on our last check up.
We will probably not use your service department again.
2/27/2019
Nohe H. VERIFIED CUSTOMER
Thanks Steven for your help i’m satisfied
2/27/2019
CHRISTINE P. VERIFIED CUSTOMER
I could not be more pleased! Thank you Eliseo for always providing such
Great Service!! Chris Pearce
2/27/2019
Elaheh A. VERIFIED CUSTOMER
Steven was very helpful and friendly.
2/27/2019
Eber J. VERIFIED CUSTOMER
Eliseo is the best. We will buy another MZB because of him
2/27/2019
Kelly C. VERIFIED CUSTOMER
There probably is nothing that can be done.my dissatisfaction has nothing to do with my service representative. I just think it is ridiculous that I have to drive a car whose brakes squeak in reverse. It's embarrassing considering this is a Mercedes and ridiculous that Mercedes cannot fix this problem. I have three years to listen to the squeaks.
2/26/2019
GEORGE C. VERIFIED CUSTOMER
Eliseo is an excellent representative of Mercedes benz. The work my vehicle took two hours . He arrranged a ride for me for that time period was and is greatly appreciated. Car finished on time as well.
Cudo s. To Eliseo. Thanks very much.
GEORGE C
2/26/2019
Bill W. VERIFIED CUSTOMER
Eliseo did a great job.
2/26/2019
Tom M. VERIFIED CUSTOMER
He was amazing in handling my situation.
2/26/2019
Joel S. VERIFIED CUSTOMER
Mark continues to provide unparalleled attentiveness and professional service!