The problem was not fixed. I am angry that you had my car for an entire week and the very issue was not properly addressed by Mercedes.
I will be writing a formal letter of complaint and phoning service on Monday.
2/24/2019
Robert G. VERIFIED CUSTOMER
I had a flat tire on Thursday, 2/23. When triple A arrived we discovered no spare tire in the well. Quite disturbed I had been driving my 2016 350 wagon for two years without a spare tire! Also was kept waiting 2 hours before the Mercedes service driver arrived to tow my car to Mercedes.
2/24/2019
Lillian M. VERIFIED CUSTOMER
Yes, Tony was fantastic! Very helpful and I appreciated his professionalism, knowledge and outstanding service!!!
2/24/2019
Lorena R. VERIFIED CUSTOMER
Angelo was professional and extremely helpful. It was a pleasure working with him today, he answered all my questions and took interest in what I had to say about my Mercedes. He's doing a great job. Thank you!
2/24/2019
Gabriela A. VERIFIED CUSTOMER
Traci was extremely helpful and very friendly!!
2/24/2019
Charles T. VERIFIED CUSTOMER
Eliseo is the best! Always friendly and makes you feel like a valued customer! He always goes above and beyond! The sales Dept. should take lessons from him!
2/24/2019
Renee C. VERIFIED CUSTOMER
Traci was great with her communication and getting me in quickly as my airbag warning light was on. She was able to arrange for a car which I needed for my business while mine was being serviced. As a new Mercedes owner I wasn’t sure what the service would be like and she made sure I was well cared for. Highly recommend her.
Thank you, Traci!
Renee
2/24/2019
Barbara D. VERIFIED CUSTOMER
If Noah is my representative, I don't expect her to call me since, other than the auto-generated email, I never once received a contact from her in the 12 days my car was at your shop. And, that 12 day visit was for very minor service on a Certified car you had just sold me 2 weeks before.
2/23/2019
Tom M. VERIFIED CUSTOMER
He was professional and took time to explain
what my service required. I was in the Customer
Service business for 20 years and he is a real
asset to RAB.
2/23/2019
Marion R. VERIFIED CUSTOMER
Very professional
2/23/2019
Jeremy B. VERIFIED CUSTOMER
Angelo is attentive and provides excellent customer service. He pays attention to detail and is an excellent ambassador for Mercedes and the dealership.
2/23/2019
Maria D. VERIFIED CUSTOMER
Tony was great in terms of customer service and timely notification!
2/23/2019
Tad D. VERIFIED CUSTOMER
I continue to enjoy working with Tony.
2/22/2019
Ursula R. VERIFIED CUSTOMER
Problem with unclear windshield not solved.
2/22/2019
Kirk M. VERIFIED CUSTOMER
Mark is simply a great guy , service professional, friendly, knows his stuff, and if were an Uber, I would give him 5 stars. Always a good experience.
2/22/2019
Yidan T. VERIFIED CUSTOMER
Nice work
2/22/2019
Rodrigo C. VERIFIED CUSTOMER
Great service, accurate information and very kind person to deal. Thank you for your service.
2/22/2019
Irwin G. VERIFIED CUSTOMER
Excellent research on car’s history and solid recommendations for future work.
2/22/2019
Merritt F. VERIFIED CUSTOMER
Noah is exceptional and the reason I keep coming to this dealership.
2/22/2019
Jane R. VERIFIED CUSTOMER
I loved working with Traci - she communicated super well, I knew exactly how my service was progressing, and when things went differently than initially discussed it was clear to me. I will highly recommend her to my Mercedes driving friends :)