Tracy was terrific. She was incredibly personable, helpful and kept me constantly updated.
3/6/2019
Cristina H. VERIFIED CUSTOMER
Angelo provided great service in a quick manner. And he answered all my questions.
3/6/2019
Jana C. VERIFIED CUSTOMER
When I booked the appointment I asked about the charges. I was told it would be $499. But when Steve annoounced the price he said it was $658 . It would be better, obviously, if the person who answers the phone gave accurate info.
3/6/2019
Rhea V. VERIFIED CUSTOMER
Job well done I was happy with the service
3/6/2019
ROBERT S. VERIFIED CUSTOMER
Very professional, and personable. Thank you!
3/6/2019
Christopher G. VERIFIED CUSTOMER
Mark was absolutely outstanding with
attention, speed and courteous
service. I can’t thank him enough!
Chris Gordon
3/5/2019
3/6/2019
Connie P. VERIFIED CUSTOMER
Appreciate the great communication and service. Also appreciate the Uber ride to work!
3/6/2019
Marsha B. VERIFIED CUSTOMER
He was by means a perfect gentleman & very knowledgeable of the car & the reason I was hearing the rattle. He did not dismiss me and took some time and checked all necessary items. I feel that Eliseo Estrada did a great job. I will refer to Mercedes Benz of San Rafael from now on.
3/6/2019
Haleh B. VERIFIED CUSTOMER
Eliseo went above and beyond to solve the issue.
Excellent customer service.
I am always grateful to Robert Kane as well!
3/6/2019
Francois A. VERIFIED CUSTOMER
Tony Danai was excellent
3/5/2019
Grant P. VERIFIED CUSTOMER
I waited 90 minutes for a job I was told would take 45 minutes and was then advised the part was not available and I would have to come back!! They were kind enough to let me know that my car was cleaned. I appreciate this is a recall job but just not acceptable. I am rebooked for next week so will be trying again then
3/5/2019
Anne W. VERIFIED CUSTOMER
Tony is excellent. Very knowledgeable and I felt I was in very good hands.
3/4/2019
Julian M. VERIFIED CUSTOMER
Tony was very professional and got the job done
3/3/2019
Meghan T. VERIFIED CUSTOMER
Tony was great. The car was done on time as I was told.
3/3/2019
JOHN L. VERIFIED CUSTOMER
Angelo was great. Thank you.
3/3/2019
Irene K. VERIFIED CUSTOMER
My left rear brake/ signal flasher light still doesn’t work after pointing out that it didn’t work after my last service. I guess no one checked to see if it was repaired. . No wiper fluid replaced. Check Engine light came on a couple of hours after I picked up my car. I think I have to come back to see why these things are happening. Not so happy.
3/3/2019
Bert A. VERIFIED CUSTOMER
Awesome. Thanks
3/3/2019
RITA P. VERIFIED CUSTOMER
Throughly enjoyed working with Traci.
Great customer service! Best service advisor in
I have worked with at Mercedes of Marin
& previously RAB.