Because my husband was not informed that the recommended replacement tires were not in house my car had to remain another day. We could have replaced tires somewhere else for less. It created a real problem for me rescheduling appointments as well as missing work. He did manage to have the car delivered to my home. I always bring my car in around 9 am so that I have a better chance as of abouding traffic times to and from Longo.
So this time I was disappointed in the service.
11/16/2018
Abraham M. VERIFIED CUSTOMER
Very nice people
11/16/2018
Gary M. VERIFIED CUSTOMER
Beau did an outstanding job. He stayed in top of things even when a couple of unexpected things popped up.
11/16/2018
Jerry T. VERIFIED CUSTOMER
James has excellent customer service! He was kind and very patient with me. He explained everything in detail and answered all my questions. Longo is very fortunate to have him as part of your team
Thank you,
Michelle Torres
11/16/2018
NOHEMY R. VERIFIED CUSTOMER
Edgar was very professional and friendly
11/16/2018
HELENE B. VERIFIED CUSTOMER
Great service! Very knowledgeable and courteous
11/16/2018
RACHEL C. VERIFIED CUSTOMER
I would like someone from management to contact me. Rene did a great job as well as everybody else that I interacted with. However, I brought my car in for detail and someone ended up scratching my car. The worst part about the situation was whoever scratched my car try to say that the scratch was there before I brought it. Unfortunately for them, I pay great attention to detail. Luckily for me, your dealership takes pictures of the cars when they come in. It was very clear on the picture that there was no scratch on my bumper. Please have someone contact me so I can discuss this experience with them. Thank you.
11/16/2018
Wei H. VERIFIED CUSTOMER
I delivered my car to the store for service on Oct. 10,2018. I received the message telling me that my car was complete on Nov. 15,2018. There has been more than one month. During this period, I have never received any message of updating status of my car. Every time I called, I was told that you were waiting for
the parts. It is unbelievable that it took more than one month for a part. During the month I had to take buses to go to work. It has brought me much inconvenience. No one even asked me about this. I am so disappointed !!!
11/16/2018
GARY D. VERIFIED CUSTOMER
Kelly is always on point & very courteous. I know that he has a lot to juggle & I appriciate all his efforts. Thank you Kelly ????????
11/16/2018
JOSEPH D. VERIFIED CUSTOMER
Beyond satisfied....my car was super clean and shiny. The service teams at Longo are super friendly, Always drive away from Longo with 100% satisfaction. The only down size for me taking my Lexus here is the distance. I am 5 miles from Crown Lexus and 30+ ftom Longo
11/16/2018
ARMANDO P. VERIFIED CUSTOMER
Great customer service
11/16/2018
ISMAEL I. VERIFIED CUSTOMER
He called when he said he was going to call to update me with the service.
11/16/2018
ARTHUR M. VERIFIED CUSTOMER
Man Wong is great
11/15/2018
RACHEL P. VERIFIED CUSTOMER
The service consultant very unprofessional with attitude unable to verbalize himself well gets easily frustrated . I have been a customer for the past 10 years with my ES 350 and all service consultants I get are all professional but with this experience I purchase a certified used IS 250 and I’m not happy with the services ! It makes me feel because I bought a used Lexus will not treat the customer right ! Service consultant needs more training in communication which is vet important in all business ! He is an **** for short ????
11/15/2018
LAURA R. VERIFIED CUSTOMER
Mike provided me great customer service, I want him to help next time my car needs service.
Thank you
11/15/2018
Peter T. VERIFIED CUSTOMER
Francis was professional and friendly! Very helpful and knowledgeable.
11/15/2018
MICHAEL R. VERIFIED CUSTOMER
Eric and your technicians work together seamlessly providing exceptional exceptional customer service as one expects a when going to Lexus.
11/15/2018
Gilbert V. VERIFIED CUSTOMER
Mr. Saldana was an excellent service advisor. He was professional, courteous, very friendly, very accomodating, and puts out the best. Longo should have more service people like him!
11/15/2018
LUIS A. VERIFIED CUSTOMER
Thank you for replacing the bad alternator promptly and professionally. Very friendly service dept.