Francis answered all my questions thi morning with no hesitation. Very friendly and professional. Rental Rep was also a great help. I do not remember his name. Thank you Longo Lexus!
8/19/2021
Jeanine F. VERIFIED CUSTOMER
I always appreciate having Francis help me with my services. He is very kind and pleasant.
8/19/2021
Rollin D. VERIFIED CUSTOMER
Robin is always helpful goes universal and beyond highest standard of customer service. You are lucky to have him working for longgo ! Thank you.
8/19/2021
Jenny L. VERIFIED CUSTOMER
Excellent service from Longo, as always. You have a customer for life.
8/19/2021
BRUCE P. VERIFIED CUSTOMER
Everything was perfect. As always, my Service Advisor Robin Ho, is Professional, Courteous, & a great example of what a Service Advisor should be. Thank you very, very much, Robin & Longo Lexus.
8/19/2021
Adriana J. VERIFIED CUSTOMER
Took way longer than expected
8/18/2021
Rocio S. VERIFIED CUSTOMER
I believe your prices are too high. The prices deter me from wanting to come back. Your customer service is good, but you need to rethink your prices if you want clients to return.
8/18/2021
David K. VERIFIED CUSTOMER
Francis is wonderful service manager. Friendly n approachable. His smile is indeed is very infectious.
8/18/2021
Kim Z. VERIFIED CUSTOMER
It has been 15 years experience in Longo services, reliable and professional place to take care of my cars. Thanks John Yang he is very friendly and explained in details. I will always come in back.
8/18/2021
Jamie N. VERIFIED CUSTOMER
Great service! Staff was really friendly and helpful.
8/18/2021
Liufang M. VERIFIED CUSTOMER
Edgar did a great job!
8/18/2021
STACY W. VERIFIED CUSTOMER
Very efficient, pleasant, and made sure I was updated promptly, excellent service
8/18/2021
Griselda H. VERIFIED CUSTOMER
He was very helpful and answered all my questions and concerns
8/18/2021
Gold O. VERIFIED CUSTOMER
I came in with an issue that I believed dealt with a software setting. I was told that it would cost $190 just to diagnose the problem. I think that was ridiculous given that it was a simple fix that was solved by changing a setting on the software (like I originally said). Yes they did a manual fix on my door, but that was not my main issue and it was not why I originally came in. I think it was absurd to charge me $190 for a software setting. I was also told that my issue could have only began with someone who directly edited the software settings on the car, but this issue began when I accidentally pressed a strange combination on my car keys. I feel like I was misinformed and overcharged.
8/18/2021
Laviana S. VERIFIED CUSTOMER
Very satisfied with service today. Everything went as scheduled, Robin kept me informed on the status of the car, people social distances and masked.
Can't go anywhere else but Longo Lexus.
Thank you Robin Ho for superb customer service.
8/18/2021
NATHAN T. VERIFIED CUSTOMER
Francis was very accommodating and informative. He kept me informed on the
progress of my car
Francis represent the epitome of a model service representative for Lexus