Love the service team at Longo Lexus! Robin is the best!
Thank you!
8/18/2021
Janet M. VERIFIED CUSTOMER
Robin is always helpful and I can rely on him for great advice. He keeps me informed and updated. He’s definitely a reason that I drive over 25 miles to have my car serviced!
8/18/2021
Stanley B. VERIFIED CUSTOMER
Your service charge is too expensive.
8/18/2021
TERESA P. VERIFIED CUSTOMER
The agent is polite and helpful. They also provide coffee, drinks and snacks. The place is spacious, nice and clean. Outlets for smartphones and electric devices.
8/18/2021
Darwin L. VERIFIED CUSTOMER
Robin is excellent
8/18/2021
Marina L. VERIFIED CUSTOMER
John Yang was very helpful and kept me in the loop the whole time my car was getting service. I trust Longo but still appreciated the updates daily
8/18/2021
Kelly T. VERIFIED CUSTOMER
Robin is excellent, professional and efficient. He doesn’t try to add any fluff and understands I’m a busy person and just need to get in and get out. He kindly and considerately prepared my paperwork and had my car parked for me to sign the paperwork and leave once I arrived. I always ask for Robin whenever I need my car serviced.
8/18/2021
Chi Y. VERIFIED CUSTOMER
Good service
8/17/2021
Cathy L. VERIFIED CUSTOMER
Mr. Wong was amazing! Great service and took the time to explain which services I’ll be getting and needing. Very friendly and super helpful!
8/17/2021
Blanca R. VERIFIED CUSTOMER
Rene was very helpful answering my messages, happy with the good service.
8/17/2021
APRONIANO S. VERIFIED CUSTOMER
I’ll wait for the survey . Thank you
8/17/2021
Allen D. VERIFIED CUSTOMER
Excellent job!!!
8/17/2021
Jerry T. VERIFIED CUSTOMER
John is a good rep and tried to help get my car back on a timely basis. Still waiting for over 2.5 hours is a tad slow and excessive for a simple oil change.
8/17/2021
Ralph R. VERIFIED CUSTOMER
Mr.wong was very professional very nice the minute he called me to go over vehicle history. Mr.Wong explained to me what service was going to be done.
He then notified me via cell phone that the car was ready.
Mr.Wong is a great service advisor awesome. I will be happy to ask for him again when i go back at 15K mile service.
8/17/2021
Keen P. VERIFIED CUSTOMER
I am happy and his have a great customer service, feel welcoming and he’s very helpful to go thru what I need to get it done I will definitely looking forward
8/17/2021
Ashutosh M. VERIFIED CUSTOMER
A better communication between service department and Concierge desk would help. I received contradictory info starting with car pickup, service and the what would be in the service. There was no problem with the car pickup, service and the car delivery back to me. The text messages I received from the Concierge desk were contradictory and confusing. Service rep Beau Ly cleared up the problem.
8/17/2021
Robert W. VERIFIED CUSTOMER
Kelly is always so accommodating and helpful. He is a true example of what excellent customer service is.
8/17/2021
Hoang L. VERIFIED CUSTOMER
Francis is an excellent service advisor, he always takes care of my issues and makes me feel at ease with what service I’m getting for the visit. He’s very upfront and honest and I love that.
8/16/2021
Virma A. VERIFIED CUSTOMER
Very friendly and knowledgeable. Thanks!
8/16/2021
Daniel T. VERIFIED CUSTOMER
Man Wong has provided me with excellent service. He is friendly, knowledgeable and helpful. I couldn't ask for a better service manager for all my Lexus' maintenance and service.