Beau is very good at making you feel comfortable and helping you with all your needs.
8/21/2021
VINCENT T. VERIFIED CUSTOMER
????
8/21/2021
Ping W. VERIFIED CUSTOMER
John provided great customer service and personal communication. Well done!
8/21/2021
Sang B. VERIFIED CUSTOMER
Jim was a great service representative as always.
8/21/2021
Weishuan Y. VERIFIED CUSTOMER
Exterior and interior didn’t get cleaned, not even vacuumed. When I had my Lexus service in Asia, the car always cleaner than expected. I don’t know why I was told that my car would get cleaned here at Longo but ended up with disappointment.
8/21/2021
Susan D. VERIFIED CUSTOMER
Jim did a great job on the service.
8/21/2021
ISAAC C. VERIFIED CUSTOMER
Jennifer was professional and courteous. I appreciated it
8/21/2021
Sotheavy K. VERIFIED CUSTOMER
Excellent service and well take care. Definitely go back and recommend to friends ????????????
8/21/2021
Rebecca N. VERIFIED CUSTOMER
Timely professional and courteous
8/21/2021
Matthew S. VERIFIED CUSTOMER
Excellent customer service was provided by Mr. Wong.
8/21/2021
Yuzi L. VERIFIED CUSTOMER
THANK very much..
8/21/2021
Joanne M. VERIFIED CUSTOMER
Everything went smoothly. I was very pleased.
8/21/2021
Si C. VERIFIED CUSTOMER
Great
8/21/2021
JIYING L. VERIFIED CUSTOMER
Workers don't keep track who comes in first for service. Waste of time.
This is my second time having problem for checking in.
Stop saying all the excuse and solve the problem. I can understand people makes mistakes but not twice in a row.
I hope next time I won't have any problem.
Thank you for reading my comments and hope you have a great weekend.
8/21/2021
CHRIS L. VERIFIED CUSTOMER
Man Wang is great, very details and always follow up.
8/21/2021
Peter L. VERIFIED CUSTOMER
Man Wong is a super advisor
8/20/2021
Carlos G. VERIFIED CUSTOMER
PLEASANTLY SURPRISED OF THE EXCELLENT SERVICE RECEIVED!!!
THANK YOU FOR RESOLVING MY PROBLEM SO FAST AND SO EFFICIENTLY.!!!.- SPECIAL THANKS TO MR CISNEROS!!!
8/20/2021
STELLA E. VERIFIED CUSTOMER
Kelley Yang was amazing as usual.
I was disappointed that my Lexus was not washed. I was told it was because it has runners but I have been taking my car there for service since I bought it in 2010. Runners were installed almost immediately and my car was always washed before. After spending almost $1000 this time the minimum would have been to wash it.
8/20/2021
John A. VERIFIED CUSTOMER
Francis is an excellent service rep. A definite asset to your company. I would return to Longo because Francis provides the type of service I would expect from a Lexus dealership.
8/20/2021
Alex C. VERIFIED CUSTOMER
Rene has been awesome in the servicing of my car. Most dealer service departments aren’t always known for being ethical, Rene is different. He seems to have a good understanding that an honest relationship with customers seems to bring them back and make them spend more with the dealer. Thanks to Rene, Longo got a new repeat customer. You all need to promote that guy, people can learn a lot from him.