Longo Lexus Auto Repair Service

Keep up your excellent service levels!!!

Very profession and helpful.

Very efficient.

Thanks Beau like alway u take good care of us. Also want to thank Lucas who service the car and left a lovely gift for my son. I didn’t notice it until I got home. Thank you. Keep up the good work!

A job well done, staff very professional and courteous !!

Francis provided great service and went above and beyond. Thank you very much!

I'd be happy to complete a survey, especially regarding Man Wong and the great support I receive from him...he helps me take such wonderful care of my Lexus...THANK YOU, Man!!!

I had a wonderful experience at Lexus! Rene was very kind and professional. Thank you!

Beau was courteous and respectful. Also, thanks for washing my car! This was my third service, but, first car wash. The little things like washing the car make the service experience better.

Very nice and very helpful definitely will ask for him next time I need a service on my car

Sadly, work wasn't completed but service department was very helpful

Frank Lorusso provides exceptional customer service. His advice, candor and professionalism allows me to make the right choices related to vehicle maintenance recommendations.

Not sure why it took so long for them to bring my car around after I’d settled the bill. They are usually much faster.

I appreciate the well organized, professional system. Eric was friendly and efficient.

David was absolutely amazing ! He was very professional as well as really nice. I will definitely be going back to Longo Lexus. Thank you

Thanks Rene

The best

As always Jim Palmer was super professional. Work was finished 20 minutes early.

I was not kept informed the whole time. I had to make numerous calls to get status of my car. My car was left in the lot for few days without any work being done. The excuse I got from the service advisor was that he didn’t want to call me with no updates. At a minimum he could have let me know what’s going on so I know what and why I am waiting to pick up my car. Also the work I requested was not being done. My car was shaking when braking during high speeds and it was confirmed that the rotors need to be resurfaced, but when I got back the car it still shook. It is obvious that the Lexus rotors are defective. I still have 7mm brake pads left and I am not an aggressive driver. The car drifts to the right and my VIN qualifies for the TSB I presented. However, my request was completely disregarded and the fix was not done. I was repeatedly asked to pay to perform alignment when that was not even the cause of the issue. Other Lexus NX owners experienced the same issue where alignment did not fix the slight pull to the right, and that’s why Lexus issued the TSB fix. There were wheel stains that is a known defect all over the internet. Other Lexus owners experienced the same and some dealers actually replaced the wheels under warranty. It seems to me that Lexus does not live up to its reputation and the so-called X years of warranty means nothing if they do not honor it, repeatedly refusing to cover repairs for defects. Lexus is known for reliability, but my experience says otherwise.

Daniel Perez was very accomodating and rendered excellent customer service