Longo Lexus Auto Repair Service

Francis, was very patient and professionally dealt with us. He clearly explained what service needed to be done.

Love Daniel! Michael was great also . I always appreciate the customer service that Longo Lexus provides. Thanks Ms Harris

Jim was helpful and very thorough. He even arranged for my shuttle ride for the following day as it was going to be his day off.

Mr. Kelly Yang is extremely friendly, helpful, and knowledgeable.He is a truly professional. We are totally satisfied with his advice and team services.

Francis is always so helpful and attentive! He listened to my concern and fixed the problem right away!

Fast service, knowledgable staff

Excellent service agent. Very attentive and always kept me informed.

Keep up with the great work, Julien! Thank you!

Great customer service! Thank you for answering all the questions we had. We’ll see you next time!

Edgar was very efficient and professional. I’ll contact him for my next service.

Very good services fixing the AC problem

Edgar was on point. Kept me update on the progress of my car. Overall experience excellent!

Frank was super helpful and very efficient! Thank you

Thank u for all ur help

Robin Ho is very nice and helpful. Keep up the good work.

I will look out for the survey.

He is nice but take one day more.

Frank was very attentive, listened to my concerns and I will try him again.

I took my Lexus Is300 for its Oil change and by odd change my battery which was still under Lexus Warranty went dead . I had AAA jump the battery and they ran Diagnostics which came back as completely dead battery. Since my car was already Getting a oil change service I asked the service advisor if they could switch out the battery since it was so under warranty with the new one and the service advisor said he could not without charging an additional $60 labor I told him the battery was so under warranty he said he cannot waive it. getting a oil change service I asked the service advisor if they could switch out the battery since it was so under warranty with the new one and the service advisor said he could not without charging an additional $60 labor I told him the battery was so under warranty he said he cannot waive it, that I could change the battery myself outside after the oil change was completed. Keep in mind the weather outside was around 103 Degrees . The advisor told me the car would be parked outside so I could change the battery, I ask him if he could at least give me some rubber gloves and he acted like if it was a Bothering request . I got the gloves from him and in the direct sun at 103 degree weather I starTed T

Robin was excellent. Tech service very good.